Retailers are now adopting micro-fulfilment strategies for instant consumer gratification and improved product accessibility, as a competitive advantage. The supply chain industry grew during COVID-19 crisis and so did the need for faster operational processes and automation of human tasks. As part of it, the logistics sector is struggling to meet the growing consumer demands, high labour costs, regulatory measures, and siloed data, whilst complying with a dynamic environment. Complexities woven in the industry are not just occasional but tend to create a ripple effect across the infrastructure. Ultimately, the warehouse workforce strives to meet customers' requirements by managing incoming orders through multiple layers, regardless of inventory processes.