LLamasoft published the results of a global retail supply chain study, which revealed that 73% of retailers believe artificial intelligence (AI) and machine learning can add significant value to their demand forecasting processes. Meanwhile, over half say it will improve 8 other critical supply chain capabilities. The research also found that while 56% of overperforming retailers, also known as'retail winners', use technology to model contingency plans for severe supply chain interruptions, a mere 31% of retailers who are not overperforming do the same. Overall, 56% of retailers surveyed are struggling with the ability to respond to rapid shifts, and the lack of flexibility has cost them during the disruptions such as COVID-19, with many seeing a huge drop in revenue as a result. In addition, 73% of'retail winners' have the foresight and ability to monitor capacity, which allows them to prepare for sudden shifts in demand and supply, compared to 35% of'other' or'under-performing' retailers.