Artificial Intelligence is all about the performance of intelligent behaviours by computers or machines performing tasks that traditionally need cognitive function in order to execute effectively. Over the last couple years, multiple changes within the technology space have brought forward a paradigm shift, leaving some players behind while simultaneously adding more value for end users. Given the rising need for smart automation of existing processes, AI has entered the hospitality landscape with a promise to enhance hotel reputation, drive revenue and take customer experiences to the next level. Like many industrial systems, the world of hotels revolves around a handful of solutions all driven by intelligent chatbots and voice-enabled services. To meet changing consumer expectations, hotels across the globe must upgrade their operational systems and services by integrating intelligence-based predictive analytics in hospitality.