As hospitals and health systems leverage information technology, healthcare executives must advocate for caregivers to improve provider satisfaction, be prepared for a telehealth explosion, embrace machine learning and artificial intelligence, incorporate the Internet of Things, and prepare for more cyber-attacks, said Thomas Zenty, CEO of University Hospitals of Cleveland. Zenty delivered today's keynote address at Allscripts Client Experience, the EHR vendor's user conference here. The wellness of providers, the degree to which they are satisfied with their jobs, is key to operating a hospital or health system. "Physician satisfaction is at an all-time low," Zenty said. "The things we now have to do with our EHRs.
In just the last six months, the company has announced major initiatives into healthcare including a partnership with clinical consultation provider Best Doctors to add Watson's cancer suite to employee benefits packages, a population health management alliance with Siemens Healthineers and an effort linking IBM's PowerAI deep learning software toolkit with NVIDIA's NVLink interconnect technology. And last month, Samsung waded into the digital health space via a partnership with American Well that leverages the Korean tech firm's consumer electronics with American Well's Exchange platform to enable providers and payers to connect and share telehealth services online. "Healthcare has been labeled as'ripe for disruption' for years, but the combination of government mandates and regulations, technological advancements and financial incentives of the last decade has seemed to finally get the needle moving," Derek Spearing, senior manager at Top Tier Consulting tells Healthcare Dive. Last May, the firm launched SAP Connected Health Platform, which leverages its SAP Hana in-memory computing platform with healthcare-specific components.