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HK banking customers say yes to AI and automation but...


Hong Kong bank customers are willing to embrace new digital banking services based on AI and machine learning, according to a new survey by Unisys. The survey found that 60% of Hong Kong respondents are comfortable with a bank using software and algorithms to assess online credit card applications, but only 31% are comfortable with their use for home loans. "The Unisys Banking Insights findings suggest there is a great opportunity for Hong Kong banks to use smart software to lead decision making for commodity products such as credit cards," Unisys Asia-Pacific VP for financial services Richard Parker said. But currently consumers are less willing to use this for life events such as home loan applications which involve larger financial amounts and emotional involvement." Hong Kong consumers are also moderately willing to support data sharing in an open banking environment, but only if they can be assured that privacy and security concerns are met.