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How Governments Use AI To Create Better Experiences For Citizens


Artificial Intelligence (AI) is opening up a new frontier by combining human creativity with technology to drive progress in our society and bring governments closer to their constituents. According to the 2018 United Nations (UN) e-Government Survey all 193 Member States have e-government systems in place, at different maturity levels, to deliver digital services and experiences to citizens. The three most commonly used e-government services are paying utilities (140 countries), submitting income taxes (139 countries), and registering a new business (126 countries). Denmark is heading the top 10 e-government development ranking, followed by Australia, the Republic of Korea, United Kingdom, Sweden, Finland, Singapore, New Zealand, France and Japan. The next phase of e-government will use AI to go beyond digitized and automated services and deliver better experiences to citizens.

No large tax bill sees IBM Australia pocket AU$40m 2017 profit


IBM Australia has made its financial results for 2017 available, reporting to the Australian Securities and Investments Commission it raked in AU$40 million in after-tax profit, more than double its 2016 AU$16.8 million lull. Revenue for the 12 months to December 2017 was reported as AU$2.8 billion, a decrease from 2016's AU$3.2 billion. Receipts from customers totalled AU$2.6 billion, while AU$2.5 billion was paid out to suppliers and employees. During the 12-month period, the local arm of IBM paid AU$8.4 million in tax, almost half of the AU$13.9 IBM considers its principal continuing activities in Australia to be the provision of advanced information services, products, and technologies, including the marketing of imported and locally produced information processing equipment, software, and supplies.