automation


Humans-in-the-Loop? Which Humans? Which Loop?

@machinelearnbot

For people working in Artificial Intelligence, the term "Human-in-the-Loop" is familiar i.e. a human in the process to validate and improve the AI. There are many situations where it applies, as many as there are AI applications. Let's take for example the automation of a contact center. A customer submits a ticket which is fielded by a Helpdesk Agent who triages and routes the ticket to the appropriate department where a Case Handler resolves the query and passes back to the Customer to close off the ticket. For products or services which don't require specialist case handlers, this situation reduces to the Helpdesk Agent and Case Handler being the same person and looking after both tasks e.g. in a retail bank or airline where the Agent would do almost all the tasks apart from escalations and complaints.


Artificial intelligence will wipe out half the banking jobs in a decade, experts say

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Advances in artificial intelligence and automation could replace as many as half the nation's financial services workers over the next decade, industry experts say, but it's going to take a big investment to make that happen. James D'Arezzo, CEO of Glendale-based Condusiv Technologies, says that's where things are headed. And the process will be complicated. "Unless banks deal with the performance issues that AI will cause for ultra-large databases, they will not be able to take the money gained by eliminating positions and spend it on the new services and products they will need in order to stay competitive," he said. Intensive hardware upgrades are often cited as an answer to the problem, but D'Arezzo said that's prohibitively expensive.


How Artificial Intelligence Will Impact Corporate Communications

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I have seen a glimpse of the future impact of artificial intelligence on corporate communications – and it is good. AI will bring a new level of trust to information, improve the way information is delivered (i.e., via augmented reality and virtual reality apps) and provide better insights and predictive analytics for decision making by corporate communications professionals. My exposure to artificial intelligence has primarily been in the trusted identity technology industry, where AI is starting to revolutionize the digitization of identity and access management, physical access control and cybersecurity, especially as a proactive approach to threat and fraud detection. The management of identities, either physical or digital, is changing rapidly, requiring new ways of thinking to add trust. Trust is an important topic for corporate communications, too.


How Artificial Intelligence Will Impact Corporate Communications

#artificialintelligence

I have seen a glimpse of the future impact of artificial intelligence on corporate communications – and it is good. AI will bring a new level of trust to information, improve the way information is delivered (i.e., via augmented reality and virtual reality apps) and provide better insights and predictive analytics for decision making by corporate communications professionals. My exposure to artificial intelligence has primarily been in the trusted identity technology industry, where AI is starting to revolutionize the digitization of identity and access management, physical access control and cybersecurity, especially as a proactive approach to threat and fraud detection. The management of identities, either physical or digital, is changing rapidly, requiring new ways of thinking to add trust. Trust is an important topic for corporate communications, too.


Data is Holding Back AI

#artificialintelligence

Bouncing from a video capture device to a DEC workstation to a Convex Supercomputer to a Cray, I felt like I had been thrown into a caldron of Chinese water torture. Sitting over my head was a joke happy birthday poster from Arthur C. Clarke's Space Odysseyseries featuring HAL 9000. I found it ironic that I was essentially acting like a highly-trained monkey, while a fictional AI stared down at me, laughing. Over the two years of that AI project, I easily spent 60% of my time just getting the data captured, cleaned, imported and in a place where it could be used by the training system. AI, as practitioners know, is the purest example of garbage in, garbage out.


The Growing Role of Artificial Intelligence in Commerce - A Million Lives

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Although artificial intelligence (AI) has been around for a few decades now, many people still don't fully understand it. The most basic definition of AI is that it's a branch of computer science. The primary goal of AI developers is to create technology with the intellectual capacity of humans. When operating at peak, AI-based machines can mimic and learn human-level intelligence. Currently, AI developers look to human reasoning as a guide and create systems based on human intelligence.


What's True About What We Know About the Future?

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As with all new technology, emotions run wild and our excitement gets the better of us. The hype is everywhere -- projections of an AI-ruled planet akin to something out of a science fiction movie and computers that can almost read minds. In the midst of all these, entrepreneurs would like to know exactly what AI can do for their business. Now that the initial excitement is over, and the dust has settled a bit, it is easier for us to have more level-headed discussions about Artificial Intelligence and Machine Learning. This article attempts to explain what's real and what is still wishful thinking as far as these two new technologies are concerned.


AI doesn't see the colour of your collar - Khaleej Times

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The kindergarten students who entered the school gate for the first time in 2017 will be graduating by 2030. These students and the young people to finish school over the next two decades will be the workers of 2040. Developments in AI are one of a number of interrelated --megatrends-- changing the nature of the labour markets across the world. The profound changes ahead demand an education approach that will provide young people with enduring capabilities and skills to harness the opportunities of technological change. There is significant uncertainty about the full impact of artificial intelligence and automation on employment but the effects are already starting to be felt.


Is your SME ready for automation? - SME Advisor SME Dubai Magazine for SMEs in Middle East

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We reached out to expert analyst Sanj Bhayro, SVP EMEA Commercial Sales at Salesforce, to highlight the urgent need for SMEs to be primed for automation and build a future-proof IT infrastructure. Like me, you may have recently read that fintech provider iZettle has received €30 million in funding from the European Investment Bank (EIB) to increase its use of emerging technologies such as Artificial Intelligence (AI). This part of the EIB's strategy, one element of its Investment Plan for Europe, aims to provide funding to start-ups and SMEs that will help boost the region's tech economy. I'm particularly excited to see how this funding can help small businesses innovate and grow rapidly. Over the years I've worked with hundreds of small companies across Europe and, more often than not, I find they make tech investment decisions based on what they need right now, rather than what they will need in the future.


Machine learning in Asia: How South Korea is tackling key obstacles to adoption Bloomberg Professional Services

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As the sandbox of artificial intelligence expands, Asian countries are increasing their stake in AI development. "Companies in Asia can be a bit cautious when it comes to new technology. But once they understand it, they may embrace it faster than counterparts in the U.S or Europe," said Maximilian Vollmar, Bloomberg News Market Specialist. Financial institutions in particular are looking to machine learning, a subset of artificial intelligence that focuses on teaching computer systems to "learn" independently with data, as a way to automate processes and increase efficiency. Of the countries in Asia who are diving into the field, South Korea has made some high-profile strides in recent years.