JP Morgan

Why AI success depends on IT picking the low-hanging fruit


Speaking to Computer Weekly about the results of the study, Capgemini global CTO Ron Tolido said: "In the short and mid-term, the benefits of AI are based on using off-the-shelf products to apply AI for a specific purpose, then training the AI to make it work." One example cited in the report is investment bank JP Morgan, whose lawyers spend thousands of hours studying financial deals. Among the areas Tolida expects to benefit from AI augmentation are customer service and the EU's General Data Protection Regulation (GDPR). "At Capgemini, we use AI for service management, cyber security, development and testing," he added.