DALLAS TEXAS, Nov. 2, 2017 – AI-powered voice assistants are changing the way we live. Hundreds of millions of people use these assistants regularly to check the weather, wake up on time, and find their way around town. Yet there have been no virtual assistants to help us at work-- until now. Today at Cisco Partner Summit, we announce Cisco Spark Assistant. It is the world's first enterprise-ready voice assistant for meetings.

Hello, mobile operators? This is your age of disruption calling


Difficult times for operators call for questioning old orthodoxies to win. For the better part of a decade, telecom companies have suffered through declining revenues, cash flow, and return on investment just as tech companies like Google, Facebook, Amazon, and others have mushroomed by building their businesses on the operators' own infrastructure. While these tech visionaries have enjoyed well over $1 trillion in combined market-cap growth by innovating and thinking differently and adeptly, telecom companies have tried to compete by implementing the same old survival tactics: cutting costs, reducing the workforce, and timidly entering into new business adjacencies. The trouble is that playbook no longer applies. It's time the telecom companies embrace this new reality and rethink the key orthodoxies that have shaped their industry since the first phone call was made about 140 years ago.

The advisor's guide to AI


Once the domain of large institutions with deep pockets, artificial intelligence is being adopted by RIAs and fee-based advisors to enhance the human connection with clients -- and gain an edge over the competition -- by transforming every aspect of the customer experience, from the front-end to the back office. Advisors say customer experience is a leading competitive advantage according to the latest Advisor Authority 360-degree Special Report on the DNA of the advisor-investor relationship. Ninety-four percent of RIAs and fee-based advisors say that the customer experience is important to their value proposition because it improves client retention. Both advisors and investors agree that building a personal one-on-one relationship is among the top factors to ensure success. And artificial intelligence is key.

Cisco Announces Intent to Acquire Perspica


Earlier this year, Cisco announced the acquisition of AppDynamics – uniquely positioning Cisco to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing and optimizing complex application environments at scale. Today, we are excited to announce the intent to acquire Perspica, the first acquisition to support and accelerate the AppDynamics vision. In our experience working with the world's largest companies, we know that machine learning is only as good as the data it ingests; only as relevant as the data's timeliness; and only as valuable as the data's business context. Cisco's AppDynamics data sets span wherever the application components are deployed, and there is a massive opportunity to correlate this with user experience and business context. With the addition of Perspica to our AppDynamics capabilities, customers will be able to further take advantage of machine learning capabilities to analyze large amounts of application-related data, in real time and with business context, including when an application is deployed in a company's public, private and multiple cloud environments.

Starbucks Just Made Your Coffee Experience More Innovative


When Starbucks (SBUX) announced the closure of all of its 379 Teavana stores by the spring of 2018, it came as a warning signal to many analysts. But for long-term investors, Starbucks future growth prospects could look more promising. Acquired in 2012 for $620 million, Teavana stores are set to close due to declining foot traffic in malls. As a result of this retrenchment, Starbucks incurred asset impairment and goodwill charges of roughly $100 million during the third quarter. Following the news, Starbucks shares fell 1.2% to $58.80 in after-hours trading.

Artificial Intelligence is Fueling the Customer Experience Strategies of the World's Top Brands Today


In contrast, only half of firms with low levels of customer experience satisfaction and low brand recognition currently employ enabling technologies -- and ten percent have no intention of doing so. The combined power of automation with the finesse of the human touch across the enterprise delivers the kind of blended AI solution every customer experience leader needs today." Overall, Getting to Iconic determines iconic companies are much more advanced in their deployment of leading customer experience technologies, including the use of emerging AI applications. Getting to Iconic is a briefing paper by MIT Technology Review based on a global survey of business leaders conducted between May and July 2017.

Marketo Expands AI-Powered Product Suite with Content AI


SAN MATEO, Calif., Oct. 3, 2017 -- Marketo, Inc., the leading provider of engagement marketing software and solutions, has announced Marketo ContentAI, an artificial intelligence-powered solution that engages each customer with the most relevant content across channels. Today's announcement reinforces Marketo's commitment to providing marketers with leading-edge AI solutions that empower them to win in the Engagement Economy. The solution is built natively on the Marketo Engagement Platform, leveraging the platform's customer data repository for more precise and personalized experiences at every touchpoint. For more information about this and Marketo's other natively built AI solutions visit

Merchants increase online sales revenue using eComchain's Artificial Intelligence features


Using eComchain, retailers can now use powerful and practical ways, assisting interactions with the end consumer, resulting in increased online revenue and profit. With the help of Omni-channel personalization and personalized chatbots, the online retailer can now easily increase the conversion rate of an online shopper. AI in eCommerce is maturing, and will quickly dominate many areas of online shopping," says Rob Hayes, Business Development Director of eComchain, who spent 30 years in the retail industry having worked for Marshall Fields, Lands' End and JC Penney before joining eComchain early this year. As a spinoff from the Frisco, Texas based technology leader, iBizSoft Inc., it aims to deliver innovative e-Commerce and ERP cloud solutions to customers around the globe.

Bluewolf's The State of Salesforce Report Reveals 77 Percent of Companies Using AI Expect to Increase Investment Over Next 12 Months


Global consulting agency Bluewolf, an IBM Company, has released its sixth-annual The State of Salesforce report that uncovers insights and emerging trends from Sales, Service, Marketing and IT professionals who use Salesforce, the world's #1 CRM platform. Based on insights from more than 1,800 Salesforce customers worldwide, the report found that companies are encouraged by the results of early artificial intelligence (AI) investments: 77 percent of companies already using AI expect to increase their investment over the next 12 months, and 38 percent of Salesforce customers expect to invest in AI within the next year. Continued AI investment drives impactful customer experiences The C-Suite is placing big bets on AI, with 63 percent of C-level executives surveyed counting on AI to improve the customer experience. About Bluewolf, an IBM Company Bluewolf, an IBM Company, is the global Salesforce consulting agency committed to creating customer and employee experiences that drive a return on innovation.



ARMONK, NY and SAN DIEGO, CA - 28 Sep 2017: IBM (NYSE: IBM) and the University of California San Diego have announced a multi-year project to enhance quality of life and independence for aging populations through the new Artificial Intelligence for Healthy Living Center (AIHL), located on the campus of UC San Diego. The groundbreaking center will bring together the technology, artificial intelligence and life sciences knowledge of IBM and UC San Diego to promote critical research and applications in two thematic areas: Healthy Aging and the Human Microbiome. Co-directors of the Artificial Intelligence for Healthy Living Center will be Ruoyi Zhou and Ho-Cheol Kim from IBM Research; and Tajana Rosing, a Fratamico endowed chair holder and faculty member in the Jacobs School of Engineering's Computer Science and Engineering Department, and Rob Knight, a faculty member in the Department of Pediatrics and Computer Science and Engineering and Director of the UC San Diego Center for Microbiome Innovation. This initiative will bring together the campus' top researchers in computer science, cognitive science, engineering and medicine, including psychiatry.