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Cisco to acquire AI startup MindMeld for $125 million

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Cisco today announced plans to acquire AI startup MindMeld for $125 million. Cisco decided to acquire MindMeld, a company that's been called "Siri on steroids," because many bot experiences today are disappointing, IoT and applications VP Rowan Trollope wrote in a blog post today. "Bringing the MindMeld team to Cisco is a giant leap forward in helping our customers experience the next generation of interactive, conversational interfaces." Cisco collaboration software competition includes other enterprise chat players including Microsoft Teams, Google Hangouts Chat, and Slack.


UserReplay Unveils Machine Learning Feature for Automatic Detection of

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UserReplay announced today the addition of a machine learning feature to its existing solution in order to better assist companies with gaining insight into their customers' online experiences and resolve issues in real time. UserReplay machine learning uncovers hard-to-discover revenue opportunities hidden in the powerful data set captured by UserReplay. UserReplay's machine learning algorithm uncovered the issue and the high-fidelity replay showed the retailer how to fix the problem. About UserReplay UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience.