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all-ai-powered-voice-platforms-arent-created-equal-heres-why

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Recent advances in voice recognition technology, in the form of virtual assistants like Siri, Alexa, and Cortana, are revolutionizing the way that humans interact with machines. But while Google, Amazon, and Microsoft have produced some of the most popular general speech recognition software available, it doesn't mean that smaller companies can't compete. A new voice AI platform called Voysis, headed by Ian Hodson, Google's former head of global text to speech efforts--responsible for powering things like Google Assistant, Google Maps, and Android apps--is giving enterprises an option for customizable voice recognition software to fit specific needs. With the huge advances in voice recognition technology, Hodson said he sees fewer challenges to customer acceptance than there were 15 years ago.


How chatbots can settle an insurance claim in 3 seconds

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Unlike Amazon, and many other product and service providers, insurance companies have fewer opportunities to interact with customers, and those opportunities are less rewarding. Their chatbot, Maya, sells inexpensive homeowners' and renters' insurance, and their claims bot, AI Jim, makes Amazon Prime's same-day delivery look slow -- it recently settled a simple claim in three seconds. For example, by reviewing data from closed claims, machine learning algorithms can identify both straightforward claims for automatic processing and complex claims that are more likely to require human intervention. Tractable, a U.K.-based AI technology company, is putting machine learning to use in an interesting way.


Jeff Bezos explains Amazon's artificial intelligence and machine learning strategy – GeekWire

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But Bezos seemed especially energized when Internet Association CEO Michael Beckerman asked him about artificial intelligence and machine learning. "We are solving problems with machine learning and artificial intelligence that were in the realm of science fiction for the last several decades. Natural language understanding, machine vision problems, it really is an amazing renaissance." Those things use a tremendous amount of machine learning, machine vision systems, natural language understanding and a bunch of other techniques.


Artificial Intelligence and Hybrid Cloud Are High on Amazon's Agenda

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Dubbed as Amazon AI, the new service offers powerful AI capabilities such as image analysis, text to speech conversion, and natural language processing. On the analytics front, Amazon is adding a new interactive, serverless query service called Amazon Athena that can be used to retrieve data stored in Amazon S3. With this, customers can run and manage workloads in the cloud, seamlessly from existing VMware tools. Extending Lambda to connected devices, AWS has announced AWS Greengrass – an embedded Lambda compute environment that can be installed in IoT devices and hubs.


Artificial intelligence (AI) And The Future Of Marketing: 6 Observations From Inbound 2016

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At Inbound 2016, HubSpot's co-founders Brian Halligan and Dharmesh Shah entertained 19,000 attendees with their take on the past and future of marketing. Here's what I learned from their keynote presentation and a brief interview. So predicts Halligan, adding "in five years, you will do a lot less navigating through apps and more just asking questions and chatting back and forth with bots… the next thing you know, we like it and it's easier and more efficient than waiting for the sales rep to call you back." Shah notes that businesses started building websites in the 1990s so they can answer customer questions 24/7. "Soon," he says, "they will start building bots.


Artificial intelligence (AI) And The Future Of Marketing: 6 Observations From Inbound 2016

#artificialintelligence

At Inbound 2016, HubSpot's co-founders Brian Halligan and Dharmesh Shah entertained 19,000 attendees with their take on the past and future of marketing. Here's what I learned from their keynote presentation and a brief interview. So predicts Halligan, adding "in five years, you will do a lot less navigating through apps and more just asking questions and chatting back and forth with bots… the next thing you know, we like it and it's easier and more efficient than waiting for the sales rep to call you back." Shah notes that businesses started building websites in the 1990s so they can answer customer questions 24/7. "Soon," he says, "they will start building bots.


Artificial Intelligence Changing Everything

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I've written before about the growth of artificial intelligence technology and how it is poised to transform not only retail but our lives in general. Jeff Bezos, Amazon's founder and CEO, stated in a USA Today article (6/1/2016) that "The emergence of artificial intelligence and machine learning in household gadgets is gigantic". He goes on to say that "its hard to overstate how big of an impact this will have on society over the next 20 years". Bezos is speaking from firsthand experience as Amazon's Echo and Alexa, the company's digital assistant, have become a surprise hit since being released a year or so ago. Alexa lives in the cloud and is powered by artificial intelligence and machine learning.


Google Taps Machine Learning to Lure Companies to Its Cloud

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Google will create business tools and products based on its own artificial intelligence technology, seeking to entice more companies to rent its cloud-computing services. The company also said it won several new large cloud customers, including the interactive division of Walt Disney Co., which now runs a web-subscription service on Google's cloud, and Coca-Cola Co., which rented Google servers for a World Cup marketing campaign. While modern cloud systems are based on "decades-old" technology, Google said, the company's forthcoming products and services are designed for the next wave of cloud computing. Google will charge for these capabilities, a departure from its typical consumer-focused approach in which AI technology supports free Web-based services and apps such as Photos and Translate.