Cheetham, William E.


Report on the 21st International Conference on Case-Based Reasoning

AI Magazine

In cooperation with the Association for the Advancement of Artificial Intelligence (AAAI), the twenty-first International Conference on Case-Based Reasoning (ICCBR), the premier international meeting on research and applications in Case-Based Reasoning (CBR), was held in July 2013 in Saratoga Springs, NY. ICCBR is the annual meeting of the CBR community and the leading conference on this topic. This year ICCBR featured the Industry Day, the fifth annual Doctoral Consortium and three workshops.


Report on the 21st International Conference on Case-Based Reasoning

AI Magazine

In cooperation with the Association for the Advancement of Artificial Intelligence (AAAI), the twenty-first International Conference on Case-Based Reasoning (ICCBR), the premier international meeting on research and applications in Case-Based Reasoning (CBR), was held in July 2013 in Saratoga Springs, NY. ICCBR is the annual meeting of the CBR community and the leading conference on this topic. This year ICCBR featured the Industry Day, the fifth annual Doctoral Consortium and three workshops.


Appliance Call Center: A Successful Mixed-Initiative Case Study

AI Magazine

Customer service is defined as the ability of a company to afford the service requestor with the expressed need. Due to the increasing importance of service offerings as a revenue source and increasing competition among service providers, it is important for companies to optimize both the customer experience as well as the associated cost of providing the service. For more complex interactions with higher value, mixed-initiative systems provide an avenue that gives a good balance between the two goals. This article describes a mixed-initiative system that was created to improve customer support for problems customers encountered with their appliances. The tool helped call takers solve customers' problems by suggesting questions aiding the diagnosis of these problems. The mixed-initiative system improved the correctness of the diagnostic process, the speed of the process, and user satisfaction. The tool has been in use since 1999 and has provided more than $50 million in financial benefits by increasing the percentage of questions that could be answered without sending a field service technician to the customers' homes. Another mixed-initiative tool, for answering e-mail from customers, was created in 2000.


Automating the Underwriting of Insurance Applications

AI Magazine

An end-to-end system was created at Genworth Financial to automate the underwriting of long-term care (LTC) and life insurance applications. Relying heavily on artificial intelligence techniques, the system has been in production since December 2002 and in 2004 completely automates the underwriting of 19 percent of the LTC applications. Finally, a natural language parser is used to improve the coverage of the underwriting system.


Automating the Underwriting of Insurance Applications

AI Magazine

An end-to-end system was created at Genworth Financial to automate the underwriting of long-term care (LTC) and life insurance applications. Relying heavily on artificial intelligence techniques, the system has been in production since December 2002 and in 2004 completely automates the underwriting of 19 percent of the LTC applications. A fuzzy logic rules engine encodes the underwriter guidelines and an evolutionary algorithm optimizes the engine's performance. Finally, a natural language parser is used to improve the coverage of the underwriting system.


Tenth Anniversary of the Plastics Color Formulation Tool

AI Magazine

Since 1994, GE Plastics has employed a case-based reasoning (CBR) tool that determines color formulas that match requested colors. This tool, called FormTool, has saved GE millions of dollars in productivity and material (that is, colorant) costs. The technology developed in FormTool has been used to create an online color-selection tool for our customers called ColorXpress Select. A customer innovation center has been developed around the FormTool software.


Tenth Anniversary of the Plastics Color Formulation Tool

AI Magazine

Since 1994, GE Plastics has employed a case-based reasoning (CBR) tool that determines color formulas that match requested colors. This tool, called FormTool, has saved GE millions of dollars in productivity and material (that is, colorant) costs. The technology developed in FormTool has been used to create an online color-selection tool for our customers called ColorXpress Select. A customer innovation center has been developed around the FormTool software.


The Workshop Program at the Nineteenth National Conference on Artificial Intelligence

AI Magazine

AAAI presented the AAAI-04 workshop program on July 25-26, 2004 in San Jose, California. This program included twelve workshops covering a wide range of topics in artificial intelligence. The titles of the workshops were as follows: (1) Adaptive Text Extraction and Mining; (2) Agent Organizations: Theory and Practice; (3) Anchoring Symbols to Sensor Data; (4) Challenges in Game AI; (5) Fielding Applications of Artificial Intelligence; (6) Forming and Maintaining Coalitions in Adaptive Multiagent Systems; (7) Intelligent Agent Architectures: Combining the Strengths of Software Engineering and Cognitive Systems; (8) Learning and Planning in Markov Processes -- Advances and Challenges; (9) Semantic Web Personalization; (10) Sensor Networks; (11) Spatial and Temporal Reasoning; and (12) Supervisory Control of Learning and Adaptive Systems.


The Workshop Program at the Nineteenth National Conference on Artificial Intelligence

AI Magazine

AAAI presented the AAAI-04 workshop program on July 25-26, 2004 in San Jose, California. This program included twelve workshops covering a wide range of topics in artificial intelligence. The titles of the workshops were as follows: (1) Adaptive Text Extraction and Mining; (2) Agent Organizations: Theory and Practice; (3) Anchoring Symbols to Sensor Data; (4) Challenges in Game AI; (5) Fielding Applications of Artificial Intelligence; (6) Forming and Maintaining Coalitions in Adaptive Multiagent Systems; (7) Intelligent Agent Architectures: Combining the Strengths of Software Engineering and Cognitive Systems; (8) Learning and Planning in Markov Processes -- Advances and Challenges; (9) Semantic Web Personalization; (10) Sensor Networks; (11) Spatial and Temporal Reasoning; and (12) Supervisory Control of Learning and Adaptive Systems.