Chatbots


Why Your Business Needs Chatbots - Nuvento

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A chatbot which takes a footballer persona can woo lots of customers for your online store which sells Sports goods and supplies. These days brands are conscious towards developing unique chatbots which match their brand personas. For the customer to make a deep connection with your brand, you got to offer something which lingers in their mind for a longer time. For instance, suppose your online store sells umbrellas, chatbots which combine rain music with interesting text and visuals can attract your customers and they think about your brand in the long run. Whenever there is rain, they would think about your brand.


Why Your Business Needs Chatbots - Nuvento

#artificialintelligence

A chatbot which takes a footballer persona can woo lots of customers for your online store which sells Sports goods and supplies. These days brands are conscious towards developing unique chatbots which match their brand personas. For the customer to make a deep connection with your brand, you got to offer something which lingers in their mind for a longer time. For instance, suppose your online store sells umbrellas, chatbots which combine rain music with interesting text and visuals can attract your customers and they think about your brand in the long run. Whenever there is rain, they would think about your brand.


10 Important Research Papers In Conversational AI From 2019

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Conversational AI is becoming an integral part of business practice across industries. More companies are adopting the advantages chatbots bring to customer service, sales, and marketing. Even though chatbots are becoming a "must-have" asset for leading businesses, their performance is still very far from human. Researchers from major research institutions and tech leaders have explored ways to boost the performance of dialog systems by increasing the diversity of their responses, enabling emotion recognition, improving their ability to track long-term aspects of the conversation, ensuring the maintenance of a consistent persona, etc. We've searched through important conversational AI research papers published in 2019 to present you the top 10 that set the new state-of-the-art in both task-oriented and open-domain dialog systems. Subscribe to our AI Research mailing list at the bottom of this article to be alerted when we release new summaries.


How Technology is Giving Customers Their Power Back

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When it comes to emerging technology, most consumers are often quite fearful of this kind of change. Many are concerned that automation will eliminate thousands of jobs in the near future. Others fear that their private data can be bought and sold, putting them in danger or removing any sense of privacy from the internet. A great deal of consumers are also incredibly skeptical of Machine Learning, Big Data, and Artificial Intelligence specifically. Only 35% of customers state that they are comfortable interacting with businesses that utilize AI – even though 84% of us use AI-based devices and services frequently, such as Siri and Google Home.


Boost support with Customer Support Chatbot with Engati

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Sign in to report inappropriate content. Chatbots are redefining customer service experience in improving customer support. Functions like Live Chat can let the human agent intervene anytime and take over the conversation. Send us your enquiries at: contact@engati.com


Google Nest Mini review: better bass and recycled plastic

The Guardian

The second generation of Google's smallest smart speaker gets a new name, more eco-friendly, a little smarter and more bass. The £49 Nest Mini replaces the Google Home Mini as part of a revamped and renamed line of Google smart home products under the Nest brand, pushing its predecessor to a clearance price of only £19. From the outside you would be hard pushed to see what has changed. The Nest Mini sticks with the same pincushion design with a fabric top and nonslip rubber pad on the bottom. The top contains three far-field microphones and is touch sensitive.


Chatbots in Banking: All You Need to Know

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Improve the customer experience and reduce costs. Then you know nothing about the chatbots and their potential in the financial industry. This solution can not only elevate your customer care service but also automate some routine tasks, help your employees, attract new clients, increase leads, etc. So, it's expected that the systems will save over $8 billion annual bank costs by 2022 according to the report by Juniper. Besides that, Gartner predicts that about 85% of user interactions will be held by the chatbots.


AI Is Outperforming Humans, So Why Don't Customers Trust It?

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Artificial intelligence (AI) can suggest cancer treatments that doctors miss, rack up higher investment returns than human stockbrokers and perform various rote human tasks around the clock without ever tiring. In its many forms, it has advanced health discoveries, performed legal tasks and revolutionized personal technology. So, why are consumers still so wary of it? Despite its myriad applications, AI has limitations. During the technology's first big boom, many companies pushed those limitations to their brinks in consumer-facing products, from fault-prone early facial recognition technology to rogue chatbots to AI that made erroneous medical diagnoses.


Merge Lanes: Four Tips To Integrating AI Into Your Customer Service Workflow

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There's an emerging consensus in the Great Customer-Service Debate--the one that pits human contact against automated self-service. It's that the best answer is for the two sides to join forces. Automated tools such as chatbots and interactive-voice-response (IVR) systems can be effective at handling rote requests but also work best when they're accompanied by a "click here for an agent" lifeline. And person-to-person interactions are most effective when the rep is supported by tech tools that help him deliver fast, on-point solutions to customers--not to mention the shorter wait times that can result when other customers are able to resolve their issues using self-service. Managing the handoff points between man and machine can be a challenge.