Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020 as the Covid-19 pandemic kept millions at home and face-to-face interactions diminished across industries. The AI use cases gained momentum in India, driven by the need to ensure speed of new product development, facilitate better customer experience, improve higher employee productivity, and achieve high competitiveness in the market. For 2020, automated customer service agent is the top AI use case and it is also witnessing other use cases like fraud analysis and investigation, IT automation, recommendation system, and diagnosis and treatment gain momentum. Indian organisations are leveraging AI to help them with real-time analysis, providing enhanced experiences and automation. With AI that supports innovations at scale, delivers enhanced customer experience and improves operational efficiency, organisations will continue to find ways to gain more value from their data and improve overall customer experience, the report showed.
How safe is the milk you drink? In a 2020 report published by the Consumer Guidance Society of India (CGSI), 79% of branded or loosely packed milk in Maharashtra was adulterated. In other words, barely 21% of the samples tested by CGSI complied with the standards specified by the Food Safety and Standard Authority of India (FSSAI). The problem of milk adulteration is not confined to only one state. In states like Punjab, for example, there are regular reports of raids being conducted by the state against illegal factories making spurious milk and milk products.
Robotics has opened a plethora of job opportunities in the field of science from eminent organizations with lucrative salary packages. It is one of the highly demanding professions in these recent years. Though there is a controversy that robots will take over human jobs but it is guaranteed that robotics is the future of the industries. RPA has transformed the work environment by boosting productivity and assisting human employees in factories or hazardous environments. RPA has created new professions such as robotics engineer, robotics technician, sales engineer, software developer, robotics operator and many more. Reputed companies require experienced professionals to work with RPA efficiently and effectively.
Listen to this episode from Tcast on Spotify. Artificial Intelligence is all the rage these days. There are universities doing research, op-eds in newspapers, and even several articles in this space talking about artificial intelligence and machine learning and how it will affect our lives in the years to come. Unfortunately, most of the focus has been on how it can be used to improve the bottom lines for businesses around the world. Don’t get us wrong, we’re not knocking the profit motive. However, we are knocking the idea that you have to keep on making more and more profit. That drive has a way of dehumanizing people (and frankly even the people with the drive) and making people lose focus on the things that really matter in the world. One of the effects of the constant drive for more profits is the drive to consume more things. More and more we look like Huxley’s Brave New World in which consumerism is promoted by the state, to the extent they put out slogans like “the less stitches, the more riches” to promote people buying new clothes instead of mending what they already have. Every economic ‘stimulus’ is given in the hopes that people use that money to go buy a bunch of stuff to keep things moving. Consumerism is a huge problem in the modern world. This is true both spiritually and materially, though for this article we’ll be focused on the material problems. Whether it is the government or business telling us that the way to happiness is the latest and greatest smartphone, TV, car, etc. this creates problems. All of that stuff requires resources to make. Minerals, trees, oils and who knows what are used every time something like that is purchased. And the old goes into landfills, which are gigantic, so gigantic in some places that people literally live on them in places like India, making a living off reselling some of the things in them. We’ve gotten better at reusing a lot of that stuff, being able to recycle things made of the rare minerals mined in Africa or melting down plastics so they can be remolded into something else. However, there is a finite amount of stuff on the planet and a growing population that will naturally keep using that stuff. We might well find ourselves able to get into space and use resources there before much longer, but it wouldn’t hurt to also reduce our dependency on the drive to constantly have more stuff as well. Which brings us back to our primary issue for this article, how can we use our digital technology to reduce that need? How can we use things like AI to make things more sustainable? Fortunately, our ability to collect and analyze data is just as unparalleled as our increased drive to consumerism. Improved analytics can be used for a variety of efforts that will make farming more efficient, enabling people to get the most food out of a plot of land while doing the least amount of harm to the environment. We can learn how to build safer, smaller, and lighter vehicles so that they use fewer resources, are more fuel efficient and still allow people to get from point A to point B. AI can be used to study the effects of different zoning laws. Would it be better to allow more mixing of business and residential areas so people don’t need to drive ten minutes whenever they need a gallon of milk? There is a lot of potential here. And a lot of ways that potential can be undermined. We’ll be exploring both of those a bit more next time. What’s your data worth? www.tartle.co
Analytics India Magazine got in touch with Abhishek Bhandwaldar, Research Engineer at IBM to understand his machine learning journey. Abhishek has a Master's in Computer Science from the University of North Carolina. "It is important to have a basic understanding of the different topics in the field to make sure you end up in the area you feel most passionate about," says Abhishek. Abhishek: My introduction to AI was through video games. Then, I read about how'Deep Blue' devised long-term strategies and beat an expert opponent in chess.
The importance of artificial intelligence is known around the world and every nation is on its way to win the AI race as they realize that acquiring excellence in AI technology would make them the biggest superpower. Tesla king, Elon Musk has recently tweeted that "Competition for AI superiority at national level most likely cause of WW3". Recently India along with Australia, the United States, the United Kingdom, Canada, France, Germany, New Zealand, and others have come together to establish the Global Partnership on Artificial Intelligence (GPAI) for responsible evolution and use of AI. The PMs and presidents of the nations are supporting artificial intelligence in their speeches as well as their establishment of various policies regarding AI and it is demonstrated in the following. In 2020, Prime Minister Narendra Modi inaugurated a virtual summit on artificial intelligence called'RAISE 2020'.
A career in technology should be taught from the lower level of education. Once the students feel attracted to the influence of artificial intelligence and its innovations, they take up tech-based courses to quest their thirst. That is what Indian Institute of Technology colleges in India do. First set up in 1951 in Kharagpur, IITs are now located at 23 places across the country. Indian Institute of Technology colleges are educating students with practical knowledge by taking up artificial intelligence initiatives.
AI can be great to increase the wealth and happiness of humans but we must be making more intelligent choices about when to let it in, writes Akshat Tyagi as he warns against the manipulation/misuse of knowledge engineering Narender Modi has shown the people of India that he is the only leader who can lead India to become a developed country. Imagine you go to buy a new car, and you first have to submit an application describing where you're going to drive it and the car manufacturer says they can anytime decide you're a bad driver and take the car back. OpenAI has to go out of its way to make sure you are not a bad person with ill intentions because the kind of damage AI can do to our democracies, relationships, health and communities are far more severe than we currently understand. AI doesn't need to be a conscious entity with a desire for power, nor does it need an Iron Man suit to do real damage to real people. AI with its ease of believable content generation at scale will make this problem almost impossible to tackle.
Hyena, the best Artificial Intelligence services provider in Bangalore, India, delivers next-generation Artificial Intelligence services and solutions for enterprises. We believe that AI will alter the way enterprises perform to grasp customer attention in this competitive world. To cope with this trend, by leveraging the power of cognitive automation and data analytics, we build next-level AI solutions that illuminate new growth opportunities and operational models for enterprises.