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The Rise of AI in the Call Center Industry


Today, people live in the age of technology--a more comfortable and convenient life thanks to digital tools and machinery that are transforming industries. One of the latest technologies that are disrupting businesses is artificial intelligence (AI). Many people still associate artificial intelligence with science fiction, but it is no longer a new concept and buzzword that holds ambiguous meaning. AI has gradually become commonplace in people's daily lives, continuing to break into industries such as food, transportation, security, and many more. Soon, AI will enter the call center industry, and people are looking forward to the promising integration of AI and call center.

The role of artificial intelligence in digital commerce


Before we get into the role of artificial intelligence (AI) and where it is set to take digital commerce, I think we should begin by unpacking a definition of digital commerce – what does it mean? It can be defined as the process of selling and buying products and/or services using digital channels. It includes the people, processes and technologies necessary to execute the offering of product, promotions, pricing, analytics, customer acquisition plus retention, and customer experience at all touchpoints throughout the buying journey. This definition can be applied to all sectors of business irrelevant of area of operations, so it includes banking, retail, automotive, etc. Sector is irrelevant in a world of digital transformation at the speed of COVID – all businesses seek digital channels to market their goods. Today, digital channels have been expanded to relate to digital transformation that is inclusive of people, processes and technologies used throughout the customer buying excursion.

Consumers face challenges using chatbots to resolve queries: Report


The report surveyed over 700 people across the country in April-May 2021. The findings stated that though 97% customers admitted using a chatbot online, more than half the customers said chatbots did not understand the queries. Around 35% customers surveyed said that they got their queries resolved through chatbots. While 22% said that they have to call customer care because chatbot couldn't resolve the query, 21% said query was not fully resolved through a chatbot. Chatbots, with the use of advanced techniques like artificial intelligence and machine learning, interact and communicate with online visitors of a brand website.

The Echo Dot is one of our favorite smart speakers--and it's less than $20

USATODAY - Tech Top Stories

Purchases you make through our links may earn us a commission. Amazon Prime Day 2021 is in full swing with hundreds of markdowns on popular devices like the Amazon Echo Dot (fourth-gen). Right now, you can save 50% on the compact, orb-shaped smart speaker, which features Amazon Alexa built-in. Get expert shopping advice delivered to your phone. Sign up for text message alerts from the deal-hunting nerds at Reviewed.

The best 'Prime Day' tech deals that aren't from Amazon


Most Amazon Prime Day deals may be exclusively for Prime members, but the day isn't just about Amazon anymore. The evolution of Prime Day over the years has spawned competing sale events from Amazon's biggest competitors like Walmart, Target and Best Buy. In addition to having exclusive sales that Amazon might not have, these retailers will often match some of Prime Day's biggest deals -- giving anyone the opportunity to grab them. If you want to save some money but don't want to contribute to the machine that is Amazon, we've collected the best anti-Prime Day deals here so you don't want to go searching for them yourself. Google's Nest Audio smart speaker has dropped to $75 across the web, which is $25 off its normal price.

India Sees Surge in AI-Enabled Automated Customer Service Agents - ELE Times


Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020 as the Covid-19 pandemic kept millions at home and face-to-face interactions diminished across industries. The AI use cases gained momentum in India, driven by the need to ensure speed of new product development, facilitate better customer experience, improve higher employee productivity, and achieve high competitiveness in the market. For 2020, automated customer service agent is the top AI use case and it is also witnessing other use cases like fraud analysis and investigation, IT automation, recommendation system, and diagnosis and treatment gain momentum. Indian organisations are leveraging AI to help them with real-time analysis, providing enhanced experiences and automation. With AI that supports innovations at scale, delivers enhanced customer experience and improves operational efficiency, organisations will continue to find ways to gain more value from their data and improve overall customer experience, the report showed.

Almost every Echo device is on sale for Prime Day


Prime Day has officially arrived, and the deals are not here to play. It's no surprise that basically every Amazon Echo device is discounted, but what may come as a surprise is that a bunch of these devices are at their lowest prices ever (yes, cheaper than Black Friday and Prime Day 2020). We're talking up to $60 off single devices and up to $80 off bundles -- making now the perfect opportunity to make your house a smart home. The Echo Show 10 is Amazon's fanciest, smartest smart home hub, and this deal brings it to the lowest price we've seen since it was released earlier this year (the previous low sat at $199.99). It's safe to say this is probably the lowest price you'll get on this model all year -- so upgrade while it lasts.

Amazon's Echo Show 8 (2nd gen) is the smart display your home needs


The Echo Show 8 (2nd generation) is a sleek, smart addition to the Echo lineup, boasting an 8-inch HD touchscreen, a super responsive auto-panning and zooming camera to keep you in focus during video calls, dual stereo speakers, and the ever-adaptive Alexa. As a central hub for your home, it really can't be beaten, but it needs a little more work to be a good fit for the work-from-home crowd. If you're familiar with the 1st gen Echo Show 8, you know it's not exactly a compact device -- and the 2nd gen Echo Show 8 is the same size, measuring in with an 8-inch screen and a 4-inch by 8-inch footprint. That could be a pro or a con, depending on what you're looking to get from the device (and where you want to put it). I love the size for my kitchen because it's nice to have a large screen there for recipes, and it's a gathering area for the family where we can easily make video calls.

Amazon Echo Show 5 (2nd gen) has small, but useful, updates


It's a low-key, functional addition to your home that can fit in nearly anywhere but is particularly at home on nightstands and in-home offices. But, it's not quite as feature-packed as the revamped Echo Show 8. For the avid Alexa user, though, it's still a no-brainer smart device to add to your home. Higher quality camera: The 1st gen's 1-megapixel camera has been replaced by a 2-megapixel camera -- so improved photos and video calls are here. Fresh look: In addition to the Charcoal and Sandstone color options, the new Echo Show 5 is also available in Deep Sea Blue, which looks really sharp. This updated iteration also dropped the audio jack.

Let's Meet MISSI! She's Mississippi's First Artificial Chatbot.


Before introducing MISSI (Government of Mississippi State Chatbot), let me give you a brief background on AI Chatbots so that you can understand the importance of her better. Chatbots are not toys as they sound. Instead, they are used by business and government organizations for important client and citizen services. In another Gartner report, by 2022, $3.9 trillion projected AI-derived business value growth could occur. In addition, a Juniper Research report expects $8 billion projected business cost savings from chatbots by 2022.