If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."
However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …
Amazon's new Echo Show 5 has tough competition. For the past six months I've had a similar smart display, the Google Home Hub--recently renamed the Google Nest Hub--sitting on my bedside table. For better or legitimately worse, the virtual assistant living in the Google Nest Hub now knows me. My favorite photos automatically show up on its seven-inch display. When I set an alarm, it knows to go completely dark afterwards so I can sleep.
HR and recruitment leaders have begun using applications of artificial intelligence (AI) to improve HR efficiency and enhance employee experience. Gartner, Inc. has identified the three most common use cases. "There is a fair number of HR leaders who are interested in applying AI across areas such as talent management, HR service delivery and workforce management," said Helen Poitevin, research vice president at Gartner. "Our latest survey found that 23 per cent of organisations who were already piloting or using AI, were doing so in the HR and recruiting domain. Often, organisations demonstrate the use of AI in the HR domain after having showed value in other business areas. In the human capital management domain, AI applications dominate in employee- and candidate-facing situations."
It's tough to do much of anything involving technology these days without running into a virtual assistant. Pick up your Android phone or Chromebook, and there's Google Assistant waiting for a chat. Apple's got Siri, poor Samsung's got Bixby, and even random companies like Bank of America are getting in on the action with their own woefully unnecessary A.I. personalities (sorry, "Erica"). We've talked plenty about the reasons why everyone and their mother wants you to get friendly with their flavor of robot aid -- and why that, in turn, has led to what I call the post-OS era, in which a device's operating system is less important than the virtual assistant threaded throughout it. It's no coincidence that Google is slowly expanding Assistant into a platform of its own, and what we're seeing now is almost certainly just the tip of the iceberg.
Artificial intelligence (AI), in the simplest terms, refers to systems or machines that mimic human intelligence to perform tasks and can interactively improve themselves, based on the information they collect. Today, when asked about AI, many people still hink that it is a concept, something that is going to happen tomorrow. But organisations in every sector are already embracing and investing in AI tools and techniques to boost their business. In reality, AI is already part of our lives. We use AI every day.
However, they soon find out they have neither the time nor stamina for such a feat. Faced with this realization, in 2017 most of them turn to the idea of hiring a virtual assistant to help them out. In most cases, we are talking about a self-employed remote worker who assumes the role of your personal assistant. The advantages of this are numerous. First of all, you save money by not hiring a full-time employee.
Over the last few decades, the telecom industry has rapidly shifted from basic phone and internet services to a far more evolved space featuring mobile, wearables and automation, making it one of the biggest businesses in the world currently and always upgrading to the cutting edge technology. According to IDC, 63.5% of telecommunications organizations are making new technology investments for AI systems. While having to be on the bleeding edge of technology is a good thing for customers and the competition. The industry itself is a great candidate for adopting AI driven solutions which offer the hope of reduced costs and increased efficiencies through automation. Needless to say, frontrunners have already started playing with AI solutions and deploying them across various business areas including customer-facing and internal processes.
"Artificial intelligence is a complex and obscure concept for the vast majority of politicians, journalists, entrepreneurs and, above all, citizens and consumers: it is not something tangible or that can be directly experienced. Commercial and even scientific strategies tend to conceal any transparency aspect when designing a point of contact with AI-based systems, as avoiding any awareness of crossing a threshold and that a dialogue, or taking an action in the outside world is manned by non-human agents, is rightly considered an added value". Alberto Marinelli, full professor at the Department of Communication and Social Research at the Sapienza University of Rome, thus explains the relationship between consumers and Artificial Intelligence, which also emerges from the research: Retail Transformation: the meaning of a sense revolution. In retail, 68% of users believes that it is useful for AI to react to the emotions of the people with whom it interacts because, where it is true that just over half of consumers is willing to use a virtual shopper, there is the perception that a more pleasant shopping experience is linked to the presence of a natural person, precisely in relation to the perceived inability of Artificial Intelligence to fully understand the needs of the user and to give timely responses to specific requests. This happens to a greater extent ( 14%) for generation Z, those with advanced digital skills ( 8%) or higher incomes ( 7%).
At any conference, many attendees likely have similar questions: Where's the nearest restroom? Usually, there's an association staff person or member volunteer at the ready to answer. But last year, at the Citrus Valley Association of Realtors' Real Estate Revive Conference, participants turned to Amazon's Echo device instead. The virtual assistant--which many now know on a first-name basis as Alexa--was there to help. "We were looking to get our attendees excited about the future of voice technologies," says Doug Devitre, a developer hired to program a set of Alexa "skills" for the conference.
After enjoying years of steady growth, your business suddenly sees your customer satisfaction scores sinking. When you investigate, you find that your customer support team is simply not keeping up with the volume of requests that they're receiving. Customers have to wait two or more days for a first response, and they're voicing their discontent in growing numbers on social media. You don't have enough money in the budget to hire and train more support staff, so the only realistic solution is to use AI and automation. Which use cases should you try to automate, and which tools should you use?
Artificial Intelligence is a big deal. Companies keep investing money in this technology to leverage their offer and serve the customers better. As usual, the industry giants are at on the frontline, researching ways on how to gain competitive advantage and come up with brand-new products and services. We have prepared an overview of the biggest names in the world of technology and their investment in AI. Google has a long history with AI and plans to evolve into the "AI-first world", as per the company's CEO Sundar Pichaim.