If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."
However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions, has recently been recognized by Chief Learning Officer magazine as a 2019 LearningElite Silver Award winner. This robust, peer-reviewed ranking and benchmarking program recognizes those organizations that employ exemplary workforce development strategies that deliver significant business results. Special emphasis was placed this year on how these learning teams are helping their organizations adapt to and prepare for change. Winners were recently announced during the ninth annual LearningElite Awards program at the CLO Symposium conference. "TTEC is honored to be recognized as an elite learning organization and appreciates this award from Chief Learning Officer," said Steve Pollema, Executive Vice President, TTEC Digital.
Become a better manager by swapping bodies with your staff to see how they see you. Immersive media and experiential learning are breaking new ground and now offer businesses and employers the ability to deploy core personnel training digitally, on demand, at scale and affordably. Companies such as London based Somewhere Else Solutions are disrupting the old corporate training market and building powerful, pioneering, soft skills training platforms powered by AI & VR. All business owners know soft skills are no longer a'nice to have' and that their staff need to be engaged, empathetic and flexible when working together and supporting customers. One-to-one professional development sessions and behavioural training used to be an expensive and time-consuming operation!
A proprietary machine learning algorithm is behind Pluralsight's ability to accurately assess technology skills. Organizations are increasingly using technology to gain strategic competitive advantages. A problem for employers is an overall lack of technology-based skills across the workforce. Pluralsight (PS), provider of a cloud-based technology learning platform, is one vendor leading the disruption in corporate training. Pluralsight management has referred to the company as "the supply chain" of technology skills.
Within the corporate world AI chatbots are becoming commonplace: most businesses are increasingly integrating them into their enterprise systems. A recent Forrester survey says that within 5 years, 85% of customer interaction will occur through the use of AI chatbots. Introduction of AI, coupled with natural language processing (NLP) and machine learning (ML) is likely to be the mainstay of enterprise digitalization strategies of future. This is expected to improve labor efficiency, enhance customer and employee experiences and provide cost-effective solutions. According to Raleyware CEO George Elfond, with the need to realign corporate training in the light of changing demographics, wide prevalence of mobile technology and distribution of workforce, incorporating AI is a must for efficient training.
Edgar Perez is a great business speaker, a confident communicator and a world class motivator. Global executives have come to appreciate his wide-ranging insights on how they can better position their organizations for success through strong leadership and a comprehensive approach that links business strategy and disruptive technologies including artificial intelligence and deep learning, quantum computing and cyber security. A published author, keynote speaker and business consultant for private equity and hedge funds, he is Council Member at the Gerson Lehrman Group, Guidepoint Global Advisors and Internal Consulting Group. Mr. Perez is author of The AI Breakthrough, How Artificial Intelligence is Advancing Deep Learning and Revolutionizing Your World (2018), Knightmare on Wall Street, The Rise and Fall of Knight Capital and the Biggest Risk for Financial Markets (2013), and The Speed Traders, An Insider's Look at the New High-Frequency Trading Phenomenon That is Transforming the Investing World, published in English by McGraw-Hill Inc. (2011), 交易快手, published in Mandarin by China Financial Publishing House (2012), and Investasi Super Kilat, published in Bahasa Indonesia by Kompas Gramedia (2012). Mr. Perez has addressed thousands of top executives around the world through keynote speeches and corporate training programs on quantum computing, artificial intelligence, deep learning, cybersecurity and financial trading.
Though businesses are adopting exponential technologies for automating redundant operations and efficiently utilizing enterprise data, HR (Human Resources) has been one of the most important support functions that was not known for espousing much of artificial intelligence, machine learning, deep learning, reinforcement learning, robotics, virtual reality, augmented reality and other powerful tools until now. The impact of the new wave of change brought about by the fourth industrial revolution has been propelling and profound in HR practice too. For more than a decade, I have been involved in talent acquisition, skill building, corporate training and appraisal processes from technology as well as project management side. Though HR has always been an intriguing art for many, the science of it has been a forerunner in captivating my interest. Earlier when enterprises found their HR databases getting inundated with data, making it next to impossible to derive valuable insights necessary for business decisions, enterprises resorted to analytics.
Recent developments such as Virtual and Augmented Reality as well as the introduction of gamification in corporate learning are changing the face of training. The challenge still remains to engage and entertain as well as teach in an environment that is harder to control by L&D professionals. With corporate education becoming almost entirely learner-centric, the solution I was advocating in one of my previous articles is personalized adaptive learning. It makes sense in the context of things and studies already support its benefits. However, there is some effort to be put in development and implementation so companies may not jump at the idea.
Much of our curriculum is based on feedback from corporate and government partners about the technologies they are using and learning. In addition to their feedback we wanted to develop a data-driven approach for determining what we should be teaching in our data science corporate training and our free fellowship for masters and PhDs looking to enter data science careers in industry. Below is a ranking of 23 open-source deep learning libraries that are useful for Data Science, based on Github and Stack Overflow activity, as well as Google search results. The table shows standardized scores, where a value of 1 means one standard deviation above average (average score of 0). For example, Caffe is one standard deviation above average in Github activity, while deeplearning4j is close to average.
One of India's biggest names in AI, Dr. Dakshinamurthy V Kolluru, took to the stage at Rakuten CTO Summit 2018 on March 14 in Bengaluru, also known as Bangalore. Rakuten, which promotes use of AI in all of its group companies, was keen to hear the thoughts of the man described by Analytics India Mag as "a visionary, an analytics expert and a passionate educator, who has been doing highly innovative work in the field of analytics -- be it consulting, product development, corporate training or educating -- since 1999, when analytics was not part of the common lingo that it has become today." The Founder and President of International School of Engineering (INSOFE) Hyderabad, Kolluru has helped set up many data science centers of excellence (COEs) and has conducted training for multinational corporations such as Johnson and Johnson in the US and Microsoft, HP, Broadridge Financial Services and others in India. Kolluru, whose expertise lies in simplifying complex ideas and communicating them clearly, drew on landmark studies to explain where AI and deep learning fit in the spectrum of technologies like machine learning and robotic process automation (RPA) and how they can help complex businesses like Rakuten solve problems across functions and verticals. "The beauty of deep learning is not the difficulty of its implementation, it's the ease of implementation.
Netcore, a global Marketing Technology Company that offers solutions for enterprises Digital Marketing, organized a corporate training programme on Artificial Intelligence (AI) and Machine Learning (ML) for marketers to understand how to implement new age technology in their marketing campaigns. Marketers today have moved from a'batch & blast' approach to a behavior-based approach in their marketing automation strategy. By deploying analytics tools, marketers are able to set smart triggers based on various criteria such as RFM (Recency, Frequency, & Monetary analysis) combined with demographic & category affinity. With the advent of Artificial Intelligence, these professionals can derive greater value from their strategies with hyper-personalize campaigns aimed at creating 1:1 customer experiences. These technologies also enable a multi-fold increase in the Customer Life Cycle as AI allows one to harness data, and analyze it to generate insights in response to unpredictable situations, and that too in real time.