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How AI Changes Everything - Insurance Thought Leadership

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So far, the main areas of AI use in insurance include customer experience, process optimization and product innovation. Insurers already collect heaps of data; with artificial intelligence, they can use it to its full potential and improve at every level, from automating call center request processing to helping make accurate assessments and executive-level decisions. Through its power to recognize patterns and anticipate actions, AI can provide a predictive environment where risks are anticipated and hedged. So far, it seems that the main areas of AI application in insurance include customer experience (58%), process optimization (43%) and product innovation (19%), according to a 2018 study by Everest Global. AI could also be applied to fraud, which a report by the FBI shows costs more than $40 billion per year.


5 Chatbot Trends To Watch In 2020

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Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use algorithms and software was not a realistic nor reliable option, no matter the size of the organization. By now chatbots or voice assistants have grown so much that they play an important role in modern-day customer service. Brands are starting to experiment more, and customers have reached a technological literacy, which makes the use of this kind of AI-based services in customer support a lot easier. Download our free e-book to learn everything you need to know about chatbots for your business.


Understanding the key differences between chatbots and virtual agents

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The differences between a virtual agent and a chatbot are actually bigger than you might think. To help distinguish between the two technologies, it's helpful to draw a parallel with another popular technology--the smartphone. When it comes to understanding the difference between chatbots and virtual agents, there are parallels to the evolution of a technology that has evolved significantly and is not referred to differently than it used to be--the smartphone. Fewer and fewer people regularly use the words'telephone' and'smartphone' interchangeably anymore, primarily because they are technically and functionally referring to two very different devices. Both a phone and a smartphone can be used to make calls, but that's where the similarities stop.


How AI Is Helping The Gaming Industry And Its Key Players Thrive

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The market for AI technology is surging in 2020. A study by Tractica found that the size of the AI market was $9.5 billion in 2018 and expected to increase 1,200% by 2025. Many factors are driving the market. The reliance of AI by certain industries is one of the biggest factors. The punting industry is among the biggest driving forces for market growth.


Why Machine Learning Isn't Mainstream Yet

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Thanks to great advancements in computational power, new algorithms, and better labeling of data, machine learning applications have flourished in recent years. From customer service chatbots to content recommendations, it now feels like this technology is everywhere. Unfortunately, much of machine learning's potential is still left on the table. Technical constrictions and complicated barriers lie in the way of this artificial intelligence (AI) subset becoming mainstream. Once these issues are resolved, more organizations and consumers than ever before will be able to practically leverage machine learning for their own benefit.


How LG's Artificial Intelligence Is Changing How Consumers Use Appliances, Improving Sustainability And Doing Our Laundry Better

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One of the biggest trends at CES 2020 was Artificial Intelligence or AI. Advances in this type of technology have truly changed the way consumers use many devices in a relatively short period. And we've only just begun to discover the potential of what it can do. But what is AI exactly? For those relatively unfamiliar with this technology, it can't be defined in the same way Bluetooth can be, for example.


Three Office and Workplace Trends That Every Biz Should Know About

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With our recent move to a larger headquarters, we've been researching office and workplace environmental trends. Now the 2020s are up and running, it may be a good time to for you to also update your office environment for the new decade. Founders at startups, business leaders, human resources managers and team managers are all responsible for building a company that people want to work for, and that can thrive and grow in an uncertain climate. The literal foundations of a successful business are the office space that any company takes to house its workforce, with many choices to make along the way. If you work from home or for an all-digital business, then the virtual office space also needs to be an amenable place.


AI in Recruiting: Examining the Benefits and Potential Drawbacks of It

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Using AI in recruiting is a growing trend and many job applicants interface with AI during the recruitment and hiring process without realizing it. Job seekers are skeptical about using AI, though. A recent Clutch survey found that a majority (51 percent) of job seekers don't think AI is sophisticated enough to help with the recruiting process. So how does the evolving technology affect the way job seekers interact with companies and what are the attitudes of job seekers towards AI in recruiting? Could it be negatively impacting your company?


How HR See Chatbots - The Chatbot

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A study conducted in 2018, entitled "The chatbots observatory", interviewed several hundred human resources managers about their perception of chatbots. The results of this study, conducted by a natural language processing editor, Do You Dream Up, have just been published. They are compared with the results of another study from the same observatory that interviewed commercials. While chatbots are in vogue, and most salespeople (72%) know what a chatbot is and are aware of the capabilities of this tool, human resources professionals still struggle to keep up with new technologies, with only 22% of them able to define what a chatbot is. However, those who have already heard about it, even vaguely, believe that chatbots will become widespread in human resources.


What impact would AI have on marketing in the future?

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Artificial intelligence is the creation of intelligent devices that are capable of think and also respond like human beings. John McCarthy coined the term "Artificial Intelligence," and McCarthy was one of the creators of the technique of artificial intelligence can do tasks extra precisely. Artificial Intelligence has dealt with as the next industrial change, people believe that artificial intelligence can provide an option to most of the issues, and challenges exist now on the planet. Additionally, AI can fix the problems which could take place in the future. Artificial intelligence has the possibility of developing brand-new markets, modern technologies, and also environments entirely.