Consumer Products & Services


What can businesses do to help reduce AI bias?

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Such is its meteoric rise, that its adoption among businesses increased by 60% between 2017 and 2018. Despite the obvious potential, recent events have exposed how automated systems can both intentionally and unintentionally lead to bias. For example, accidental bias was identified in cases where algorithms manage digital ads for STEM roles. With this trend only expected to accelerate, it is critical that the risk of bias is recognised and addressed. While AI bias is creeping into the business world, a recent UNESCO report provided more concerning findings, revealing that voice-activated assistants with female voices such as Amazon's Alexa instil views of gender subservience.


30% Of Workers Would Replace Their Boss With A Robot

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A common refrain in the media is that people don't like their boss and people are scared of robots. So I wondered about the truth and nuance to these emotions: how many people would prefer a robot to their boss? The old saying goes, "People join a company, but they leave a bad boss." As Gallup research demonstrates, 70% of how we feel about work--our emotional commitment--is driven by who our manager is. The ongoing employee engagement crisis is largely about managers who know how to manage tasks, but don't know how to lead people.


Watson makes intelligent wine choices, artificially

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Wine, spirits and craft beer retailer Fine Wine Delivery is using IBM's Watson artificial intelligence (AI) to help customers choose products from its range. It says, through IBM Watson, consumers are now able to access a level of expert product knowledge to "assist them in their discovery of the complex world of wine, craft beer and spirits" from their smartphone or tablet. Fine Wine Delivery operates an independent, expert tasting panel that creates tasting notes on all of its more than 2000 products. The company says it wanted to make that knowledge more accessible to customers and create an online experience that was as informative as chatting to their expert team in-store. To achieve this it worked with Auckland-based AI specialist, Spacetime to create a natural language search by ingesting the original tasting notes and using IBM Watson Virtual Assistant to provide customised advice online.


SMG is helping brands mitigate operational risk through advancements in machine learning and predictive analytics

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SMG's data science team has developed a suite of machine learning classifiers to detect operational rsk for high-impact, low-frequency events. As a customer experience leader in the restaurant, grocery and convenience industries, SMG's initial offering is a food safety alert. Through natural language understanding and advanced text analytics, the model is trained to detect when illness-related comments or phrases are referenced in unstructured feedback. Once a potential food safety incident is detected, SMG's case management solution triggers a real-time alert so the brand can assess and respond to the incident quickly.


New chatbot provides smoother, unified travel planning - Springwise

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Spotted: Eddy Travels is an AI-enabled personal travel assistant that operates within popular chat applications, such as WhatsApp, Facebook Messenger, Viber, Slack and Telegram. Based on the user's chat conversations, Eddy uses a language processing system that makes tailored travel recommendations. This enables to unify all booking needs to one place, from flights to hotels. Eddy even recommends personalized activities. For example, if your friend mentions taking a trip to Tanzania, Eddy could recommend a safe area to stay in, accommodation, the best travel insurance, tours, etc.


New chatbot provides smoother, unified travel planning - Springwise

#artificialintelligence

Spotted: Eddy Travels is an AI-enabled personal travel assistant that operates within popular chat applications, such as WhatsApp, Facebook Messenger, Viber, Slack and Telegram. Based on the user's chat conversations, Eddy uses a language processing system that makes tailored travel recommendations. This enables to unify all booking needs to one place, from flights to hotels. Eddy even recommends personalized activities. For example, if your friend mentions taking a trip to Tanzania, Eddy could recommend a safe area to stay in, accommodation, the best travel insurance, tours, etc.


McDonald's wants to automate its drive-thrus with A.I.

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What would you like to order?" Those are the words you might hear a robot say upon pulling up to a McDonald's drive-thru in the near future. That's because the fast-food company recently agreed to acquire a Silicon Valley-based company called Apprente, which aims to use artificial intelligence to automate the drive-through process. McDonald's hopes using artificial intelligence will not only reduce service time, but also boost profits -- customers might feel less anxious and more inclined to spend when they're dealing with a robot. The company said it might also use Apprente's technology in self-service kiosks someday, and that it plans to form a new group with Apprente employees called McD Tech Labs, which will help to automate drive-thrus.


Robotic revolution in Melbourne ice cream bar - Food & Drink Business

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Collaborative robots (cobots) have begun to make their mark on manufacturing floors, and now they have entered the retail domain. In a world-first, robotic retail technology pioneer Niska has brought to the Australian market an interactive retail experience that incorporates cutting edge robotics and artificial intelligence technology. The store opened in Melbourne today (17 September). The project, three years in the making, saw Niska collaborate with robotics companies ABB, KUKA and Soft Bank Robotics; engineering company Special Patterns; UNSW; and Phosphor. Consulting on the robotics technology was Greg Sale, director of consulting firm Manufacturing, Technology & Marketing.


McDonald's Is Acquiring AI Startup Apprente

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McDonald's is acquiring Apprente, a startup which uses artificial intelligence (AI) to understand speech in multiple languages. The technology will be used in the company's drive-thrus and could also be used in its self-order kiosks and a mobile app. This is McDonald's third tech deal this year. There is a new self-checkout shopping cart that makes grocery shopping easier. When you are shopping with a Caper cart, all you have to do is scan the item barcode and simply add it to your cart.


The Amazing Ways The Brewers of Budweiser Are Using Artificial Intelligence To Transform The Beer Industry

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Is there a magic formula for brewing the perfect beer? If there is, then given the drink's timeless popularity, whoever finds it is likely to be very successful. It's a question that the world's largest brewer is hoping to answer with the help of artificial intelligence (AI). AB InBev – producer of renowned brews including Budweiser, Stella Artois, and Corona - is building machine learning into key areas of its business, as it seeks to bring one of the world's oldest industries into the digital age. The company has invested in a raft of data-driven initiatives with the aim of improving everything from how it brews beer to how it manages its relationships with customers and markets its products to the public.