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Top Recent Chatbot Innovations - Druid Enterprise Chatbots Blog

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The continuing march of technology had quite an impact on chatbots this past year, with machine learning taking the fore. The ability to deploy a chatbot that can not only answer FAQs and redirect relevant queries to live operators, but that can actually learn new answers to as-yet unasked questions--that's what we mean by ground-breaking. A spate of new sites came into their own this year that proved chatbots don't have to be chatty to be incredibly successful. Using a conversational interface on a database search tool, for example, allows users to enter semantic search phrases, and have the results parsed for relevance before being returned in similarly universal language. These sites and apps prove that the AI-powered software, with a user-friendly interface on the front-end, is a winning combination (we'll have examples to share below).


This Is How NLP Can Help Managers Better Understand Client Satisfaction

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When managers make strategic decisions, an important question that needs to be addressed is why and how their clients are satisfied. The corresponding answers need to be included in decision-making processes to increase user satisfaction. Clients' written comments can be a useful source to achieve this objective. However, this strategy is too broad to incorporate all the factors influencing clients' opinions. Artificial Intelligence (AI) has proven to be one of the most efficient resources to extract key results from vast amounts of data.


Inside the 'brain' of IBM Watson: how 'cognitive computing' is poised to change your life

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During the British summer, conversations about sport become almost ubiquitous. This year, however, one participant in those conversations was very different: IBM Watson, IBM's cognitive intelligence. The All England Lawn Tennis Club knew that 2016 would feature unusually fierce competition for attention, with the Tour de France and Euro 2016 taking place alongside Wimbledon. More than ever before, social media was going to be a vital tool in directing that conversation, and directing attention to SW19. Wimbledon's "Cognitive Command Centre" – powered by Watson's intelligence running on a hybrid, IBM-managed cloud - scanned social media for emerging news and trends.


10 Common Uses for Machine Learning Applications in Business

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Machine learning has advanced from the age of science fiction to a major component of modern enterprises, especially as businesses across almost all sectors use various machine learning technologies. As an example, the healthcare industry is utilizing machine learning business applications to achieve more accurate diagnoses and provide better treatment to their patients. Retailers also use machine learning to send the right goods and products to the right stores before it is out of stock. Medical researchers are also not left out when it comes to using machine learning as many introduce newer and more effective medicines with the help of this technology. Many use cases are emerging from all sectors as machine learning is being implemented in logistics, manufacturing, hospitality, travel and tourism, energy, and utilities.


Switzerland constructs the world's fastest AI supercomputer

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Tokyo (SCCIJ) – Switzerland is building the world's most powerful supercomputer focused on artificial intelligence. The "Alps" system is designed for researchers and will come online 2023 as scheduled despite the COVID-19 pandemic. The Swiss National Supercomputing Center (CSCS) is partnering with Hewlett Packard and Nvidia to combine classic supercomputing and AI technologies for superior performance. Switzerland's new supercomputer increases the speed of data processing for AI applications significantly ( CSCS). The new data center will replace CSCS's existing Piz Daint supercomputer and serve as a general-purpose system open to the broad community of researchers in Switzerland and the rest of the world.


EETimes - Will Machines Ever Fully Understand What They Are Seeing?

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Embedded vision technologies are giving machines the power of sight, but today's systems still fall short of understanding all the nuances of an image. An approach used for natural language processing could address that. Attention-based neural networks, particularly transformer networks, have revolutionized natural language processing (NLP), giving machines a better understanding of language than ever before. This technique, which is designed to mimic cognitive processes by giving an artificial neural network an idea of history or context, has produced much more sophisticated AI agents than older approaches that also employ memory, such as long short-term memory (LSTM) and recurrent neural networks (RNNs). NLP now has a deeper level of understanding of the questions or prompts it is fed and can create long pieces of text in response that are often indistinguishable from what a human might write.


Smart Speakers Go Beyond Waiting to Be Asked

WSJ.com: WSJD - Technology

The Amazon Echo Show 10 automatically moves its display to face the user, even if it is performing a task that doesn't need user input, like showing a recipe on the screen. Get weekly insights into the ways companies optimize data, technology and design to drive success with their customers and employees. Proactive or not, features in smart-home devices need to address a real user need, not stack the product with unnecessary and potentially confusing tools, said Ashton Udall, senior product manager at Google. The company developed sensor technology to monitor sleep, for example, because its research showed that consumers frequently forget to use or charge the wearables often employed for sleep tracking, or find the devices uncomfortable, he said. Amazon and Google hope the experiences will help them compete for users and more fully integrate their devices into people's lives.


Conversational AI: Revolutionising Banking as We Know it

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The term conversational AI (CAI) refers to the underlying set of intelligent technologies that enable software systems to interact with humans using natural language processing (NLP). This involves the ability of software to understand the intent behind what a human is saying and respond in an intelligent, conversational way. In the last decade, technologies and use cases have evolved so rapidly that we have seen a deluge of terms enter circulation like chatbot, virtual agent, voice assistant and conversational UI to name a few. For senior executives and customer-focused leaders, certainly they should be looking to make this new channel a fundamental part of their banks' wider customer engagement strategy. That's why EPAM has produced a white paper outlining 7 Lessons Learned from the Field as a practical guide for both business leaders and technologists with customer-facing responsibilities in banking.


How AI chatbots improve business efficiency - Druid Enterprise Chatbots Blog

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Chatbots, and particularly those backed by AI and machine learning algorithms, are gaining steam across industries because of their power and versatility. As their impact continues to be felt and adoption spreads from industry to industry, we thought now was a great time to discuss some of the ways chatbots can help your business become more efficient. As is true for most mid- to large-scale organizations, you undoubtedly have divisions that face both outward, to your clients and customers, and some that face inward, handling employee concerns. No matter who the customer is, chatbots can provide needed assistance in streamlining processes, cutting costs, and helping your people get back to the intuitive, people-centered aspects of their roles. These are some of the better-known uses for chatbots.


Council Post: Nice Chatbot-Ing With You

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Martin Taylor is the Deputy CEO and Co-Founder of Content Guru. Siri and Alexa -- the robots we couldn't live without. Throughout the pandemic, these voice assistants have proven invaluable to many, as users turned towards Alexa and Google Assistant for entertainment, education and emotional help. In fact, according to one survey, 3 in 5 users believe that their voice assistant has helped them get through isolation, and 40% will continue to use their digital assistants more as a result of the pandemic. These smart assistants are so effective because they're driven by artificial intelligence (AI).