Soumya Mukherjee is passionate about creating new tool and framework creation for QA. Developer at heart, Tester at core, always trying to do something new. Soumya is having more than 14 years of experience working in web, Mobile & API Test Automation, Performance Testing, DevOps, TestOps, Machine Learning & Conversational AI, Cognitive AI Test Automation, Bigdata Testing, Consulting, Trainings, Product Management, mentoring & transforming teams. Soumya will be taking Handson Lab Session on "Code Along workshop – AI – Chatbot development and Testing using RASA" – Track 3 on Day 1 I still remember why GTR has started and you won't be surprised to know that folks in GTR wanted to give an opportunity and platform to all budding QA folks who are searching for a platform to showcase their achievements. It is a platform were creativity, unique ideas, latest tech/tools in QA meets all those who are aspiring QAs and looking to enhance their knowledge.
Chatbots have been the latest craze of the modern days. We see a gold rush of companies trying to become the first in their field to successfully deploy a bot. A great proof is a report by Forrester Research revealing that 57% of the companies worldwide are either using chatbots already, or are planning to do so. Chatbots are already being used in marketing, eCommerce and even customer service. Yet isn't it ironic that chatbots are also becoming extremely popular in HR?
The NBA and GameOn Technology announced a partnership this week where the league will take advantage ... [ ] of the company's AI chatbot technology to provide in-game highlights via Facebook Messenger. As sports move into the new decade, it can be argued that the key new technologies that will define tech's impact will be the influx of artificial intelligence (AI) and machine learning (ML) related to how teams conduct their business objectives. These businesses use range from improving performance on the field and for in-game decision-making to achieving revenue objectives through utilizing the technology to make better use of the enormous amounts of data that teams and leagues collect from fan shopping habits and online behavior. As part of this process, AI is being utilized to automate chat to reduce manpower needs. With this in mind, the National Basketball Association (NBA) announced a partnership this week with AI chatbot company GameOn Technology that will engage fans of the league through Facebook Messenger to deliver highlights in-game.
In today's world, the majority of businesses have some sort of an e-shop or are e-commerce oriented (meaning: good portion of business can be done online). However, what if your Customer has an issue, and she/he needs to contact the Support, and it is outside of your working hours? Well – in that case, let us introduce you to Chatbots. Chatbots (shortened from'chat robots') are computer programs that can assist your business, and your customers, by'catching' some of the key-words that Customers ask, and may provide the needed response to the questions, outside of your business hours. You, perhaps, already have heard of some of the chatbots: Siri, Alexa, Google Home?
The idea of using chatbots may seem a little daunting at first. You may be thinking that there's no way your business could ever successfully utilize one, that it's way too complicated, and it won't really help the bottom line of your business -- it's simply not true. Chatbots are not as complicated as you might think. We're here to help give you the information you need to leverage this technology, and we'll also demonstrate how chatbots can absolutely improve your bottom line by automating conversations throughout your business. Below, we give you the basics of chatbots, help you articulate your goals, create a plan with some good old-fashioned chatbot strategy, and share industry best practices.
Your organization's employee experience has a lot of impact on many areas of your business, including employee retention, work productivity, work culture, and ethics. So, supporting them with the necessary resources to improve their interaction with jobs is essential to help them develop their skills. Without adequate support for employees, it can be hard for a business to achieve optimum results. That's because a lack of proper work experience can result in an inefficient work process and employee turnover. While there are many ways organizations can stay successful, one effective way is by helping employees develop their skills through technologies like chatbots.
Mumbai: The financial sector in India is driving investments into chatbots and artificial intelligence (AI) to augment customer service, but bankers are convinced that there would not be job losses as these new tools will only complement staff. When it comes to AI it is not upstarts but big guns of banking with resources, which are driving investments. State Bank of India (SBI) is working with IBM to make use of Watson -- an answering computer software to assist staff and employees. HDFC Bank has tied up with artificial intelligence firm Niki (funded by Ratan Tata and Ronnie Screwvala) to bring in conversational banking. Last week, Yes Bank partnered Payjo to launch AI-led digital initiatives.
The last half decade has ushered in the era of humans interacting with technology through speech, with Amazon's Alexa, Apple's Siri, and Google's AI rapidly becoming ubiquitous elements of the human experience. But, while the migration from typing to voice has brought great convenience for some folks (and improved safety, in the case of people utilizing technology while driving), it has not delivered on its potential for the people who might otherwise stand to benefit the most from it: those of us with disabilities. For people with Down Syndrome, for example, voice-based control of technology offers the promise of increased independence – and even of some new, potentially life-saving products. Yet, for this particular group of people, today's voice-recognizing AIs pose serious problems, as a result of a combination of 3 factors: To address this issue, and as a step forward towards ensuring that people with health conditions that cause AIs to be unable to understand them are able to utilize modern technology, Google is partnering with the Canadian Down Syndrome Society; via an effort called Project Understood, Google hopes to obtain recordings of people with Down Syndrome reading simple phrases, and to use those recordings to help train its AI to understand the speech patterns common to those with Down Syndrome. This effort is an extension of Google's own Project Euphonia, which seeks to improve computers' abilities to understand diverse speech patterns including impaired speech, and, which, earlier this year, began an effort to train AIs to recognize communication from people with the neuro-degenerative condition ALS, commonly known as Lou Gehrig's Disease.
Presbot is a platform to create your personal & professional chatbot instantly and easily. An untrained instance of Presbot starts off with no knowledge of how to communicate. Each time a user enters a statement, the library saves the text that they entered and the text that the statement was in response to. As Presbot receives more input the number of responses that it can reply and the accuracy of each response in relation to the input statement increase. The program selects the closest matching response by searching for the closest matching known statement that matches the input, it then chooses a response from the selection of known responses to that statement.