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Employees want more AI to boost productivity, study finds


All the sessions from Transform 2021 are available on-demand now. Eighty-one percent of employees believe AI improves their overall performance at work. As a result, more than two-thirds (68%) are calling on their employers to deploy more AI-based technologies to help them execute tasks. That's the top-level finding from a study published today by 3GEM on behalf of SnapLogic, which surveyed 400 office workers across the U.S. and U.K. about their opinions on AI in the workplace. "In recent years, there was concern among office workers that AI would drive job losses, but employee opinions seem to have changed. The more they've been exposed to AI and see it in action, the more they've realized how much it can assist them with their daily work," SnapLogic CTO Craig Stewart said in a statement.



Sometimes friends ask me what do I do, and then they ask what is customer experience research is for? The simple answer I give is that employees dealing with customers should get feedback on how the customer views the experience. Only this way they can learn and improve. This idea is also referred to as the INNER LOOP. It is contrasted with the OUTER LOOP, which tries to initiate learnings from feedback and conclude strategic initiatives for change. The Inner Loop is set up to make customer-facing employees learn how customers perceive them, give them praise in case of great feedback, but also give an opportunity to follow up with detractors and complaints quickly.

My Two EdTech Adventures


I have been thinking a little about the impact of the digital technologies on education, it has been significant and with the advent pandemic ubiquitous. I am interested in NLProc (Natural Language Processing) and have been pondering it's applications in pedagogy and education a little. These brought back some memories of what can loosely be considered my Edtech Adventures. Around 2007, digital lessons, whether power point presentations or the interactive programs that had to be paid for started becoming part of our school's teaching plans. I am not sure if they helped the teachers teach better, nonetheless their presence in the lesson plans increased.

Jeanette Winterson: 'The male push is to discard the planet: all the boys are going off into space'

The Guardian

"It was uproar," she says, "We saw cars on fire." Her flat is in the East End district of Spitalfields in a Georgian house, which she bought 25 years ago, complete with a little shop that she ran for years as an organic grocer and tea room until the rates got too high, and she let it out to an upmarket chocolatier. It's as if a scene from Dickens's The Old Curiosity Shop has been dropped into a satire about prosperity Britain: the quaint old shopfront is still intact, while outside it a lifesize sculpture of a rowing boat full of people sits surreally in the middle of the street, and a little further along, a herd of large bronze elephants frolics. These public artworks only arrived a few weeks ago, Winterson explains, as part of a grand plan to pedestrianise the area, and make it more buzzy, just at the moment that the sort of well-heeled office workers who bought upmarket chocolates are abandoning it owing to the Covid pandemic. We're at a transitional moment in so many ways, she says – a perfect moment to launch a book that reassesses the past while staring the future in the face.

Gain the tech skills you'd need to become a software engineer at Google for under $40


As of July 25, get the 12-course bundle for $39.96. Aspiring to be a software engineer is admirable. Aspiring to be a software engineer at Google is extraordinarily ambitious -- but that doesn't mean it's impossible to achieve. Just like any other dream job, the only way to get there is by simply taking the first step. And this 2021 Google Software Engineering Manager Prep Bundle offers the perfect stepping stone.

How to Handle/Detect Outliers for machine learning?


Why It is important to identify outliers? Often outliers are discarded because of their effect on the total distribution and statistical analysis of the dataset. This is certainly a good approach if the outliers are due to an error of some kind (measurement error, data corruption, etc.), however often the source of the outliers is unclear. There are many situations where occasional'extreme' events cause an outlier that is outside the usual distribution of the dataset but is a valid measurement and not due to an error. In these situations, the choice of how to deal with the outliers is not necessarily clear and the choice has a significant impact on the results of any statistical analysis done on the dataset.

Scaling Enterprise Machine Learning Through Governance & MLOps


In my roles as a customer success and business development executive covering Artificial Intelligence & Machine Learning (AIML) at leading tech companies, I've spoken with executives, data scientists and IT managers across startups, Fortune 500 and Global 1000 companies about their AIML needs. After discussing what is AIML, platform features or API services easiest to use for non-specialist, companies get stuck on an equally important component of enterprise AIML, governance of operations. Companies get caught up in the hype led by consultants and industry media outlets that promote AIML led digital transformation is happening across every industry, in companies of all sizes with millions of models being deployed to production weekly. AIML software vendors promise adoption of their solution enables instant production readiness enabling their customers to, "Build and deploy a machine learning model in 9 minutes," with limited or no expertise. The reality is not quite as advertised but I'll help you on your journey by discussing why deploying ML in production can be difficult, provide a way to assess your return on investment (ROI) with AIML, how to create a comprehensive ML platform and provide a framework for assessing your organization's AIML maturity to better determine the capabilities you need to acquire to improve your org's proficiency. There are many definitions for Machine Learning Operations (MLOps) and governance but to keep things simple, I'll define governance and MLOps as the best practices and policies for businesses to run AIML successfully.

How AI is powering the future of financial services


Financial institutions are using AI-powered solutions to unlock revenue growth opportunities, minimise operating expenses, and automate manually intensive processes. Many in the financial services industry believe strongly in the potential of AI. A recent survey by NVIDIA of financial services professionals showed 83% of respondents agreeing that AI is important to their company's future success. The survey, titled'State of AI in Financial Services', also showed a substantial financial impact of AI for enterprises with 34% of those who replied agreeing that AI will increase their company's annual revenue by at least 20%. The approach to using AI differed based on the type of financial firm.

New FinTech Innovations that Will Change How Clients View Wealth Management – FINCHANNEL


Innovations within FinTech are causing major changes to the dynamic between clients and wealth management providers. With technology as a driving force behind industry changes, understanding how client perspectives are shifting is crucial. For the wealth management sector, there are three key innovations that institutions need to be paying close attention to. These are artificial intelligence, open banking, and agile distribution. Understanding these will be the foundation for meeting new customer demands in the coming years.