Almost a third (32%) of consumers surveyed globally by PwC plan to buy an AI device including robots or automated assistants, with retailers watching closely as'voice commerce' develops in the home. The findings are published today in PwC's Global Consumer Insights survey, which assesses the shopping behaviour, habits and expectations of over 22,000 consumers in 27 countries. The study reports that 10% of respondents already own artificial intelligence (AI) devices, such as robots and automated personal assistants like Amazon Echo or Google Home, and 32% said they plan to buy one. Both consumer and retailer habits and offerings still need time to adapt however, to make the most of the new voice commerce channel. Interest in the devices is strongest amongst consumers in emerging economies including China, Vietnam, Indonesia and Thailand.
The rise of online shopping has played out differently in across various retail categories: It arrived like a thunderclap in the books and electronics businesses, quickly scrambling how we shop for those items. But in sectors like grocery, e-commerce has done relatively little over the last two decades to disrupt our longstanding brick-and-mortar shopping routines. In a new report from the online metrics firm ComScore, researchers aimed to capture the ways our online shopping habits did (and did not) change in 2015, and the results contain some surprises. ComScore analyzed which shopping categories drew the biggest online sales in 2015. Computer hardware -- a category that includes personal computers and tablets -- has been the leader for at least a decade.
Although pundits predict that online shopping is stealing a march on in-store buying, and use technology to spend more of their cash, cyber security fears still abound. Louisville, Kentucky is building a unique bridge between the smart city and the smart home. Here's what communities and citizens can learn about the benefits of the onrushing digital transformation. According to a new survey by Bethesda, MD-based identity and digital protection solutions Generali Global Assistance, seven out of ten Americans (71 percent) are concerned that their financial and personal information could be compromised due to data breaches while shopping during this holiday season. The company surveyed 1,004 US adults in November 2018.
With an annual growth rate of over 15 percent, there is plenty of opportunity for retailers in the digital commerce sector, and there are plenty of items on customers wish lists according to a new survey. More and more of us are shopping online according to a recent survey by SAP analysed global B2C customers running SAP Commerce Cloud. It discovered that the total number of orders from customers who participated in the Black Friday / Cyber Monday shopping weekend increased by 9 percent with average order values increasing by 11.57 SAP has also released its consumer propensity study. It polled 1000 Americans to gauge their thoughts on their shopping experiences - online and in-store.