Your Consumer Rights Are Disappearing, But Here's How To Protect Yourself Now

Huffington Post - Tech news and opinion

The proposed rule, ordered in the waning days of the Obama administration, would have required airlines and ticket agents to clearly disclose to consumers all customer-specific fee information, including charges for a first and second checked bag and a carry-on bag, wherever fare and schedule information is provided to consumers. It also would have mandated that the baggage fee information be disclosed, adjacent to the fare, at the first point in a search process where a fare is listed in connection with a specific flight itinerary.


Australia Accuses Google Of Misleading Consumers Over Location Data

NPR Technology

Google is being sued by the Australian consumer watchdog agency, which accuses the tech giant of breaking a consumer protection law. Google is being sued by the Australian consumer watchdog agency, which accuses the tech giant of breaking a consumer protection law. The Australian consumer watchdog accused Google on Tuesday of lying to customers about personal location data the company collects through its Android mobile operating system. The Australian Competition and Consumer Commission is taking the tech giant to court, seeking penalties and the establishment of a compliance program. Court documents allege that from January 2017 until late 2018, Google led consumers to incorrectly believe that turning off the setting "Location History" would prevent data from being collected.


Consumer Confidence: Americans Are Losing Faith In Government's Ability To Protect Consumers

International Business Times

Americans have grown more pessimistic in recent months as consumers, with new concerns about access to healthcare, data privacy and security and the government's ability to regulate safety standards in the automotive industry, according to a survey conducted by Consumer Reports. Consumer Reports spoke to 1,007 American adults in April for its second Consumer Voices Survey. The respondents indicated their confidence as consumers had waned since the start of the year, dropping at least five percent in each category they were questioned about. One number that stayed consistent since Consumer Reports ran its first survey in January, just prior to the inauguration of President Donald Trump, is the overall trust of the government to watch out for consumer interests. Sixty-five percent of those surveyed said they did not trust the government to put their interests first--the same percentage produced at the start of the year.


Insights about consumers and artificial intelligence 2018

#artificialintelligence

The young, educated, and tech-savvy population of Brazil stands out as the market having the greatest upside potential, with 59% of our respondents looking forward to buying a device. A general preference for voice interaction and lower levels of concern about online privacy leaves many Asian nations not far behind. In China, more than half (52%) plan to buy one. The story is similar in Vietnam (19% own, 45% plan to), Indonesia (18% own, 49% plan to), and Thailand (15% own, 44% plan to).


Consumers Look To Tech To Improve Their Shopping Experience - Marketing Charts

#artificialintelligence

Consumers are seeing an improved experience due to shopping technologies and innovations for online (80%), in-store (66%) and mobile (63%) shopping. The use of intelligent automation is not slowing down either, per a new report [download page] for the National Retail Federation (NRF). In two years the majority (80%) of retail and CPG executives foresee using it in areas such as supply chain and product design, as well as customer acquisition and retention. So, what shopping issues are consumers hoping that technology will solve? Of the more than 2,900 US adult (ages 18 and older) consumers the NRF surveyed, more than half (55%) said they would be interested in technology or solutions which would show them if a product is in stock or available.