The New South Wales Department of Justice (DOJ) has turned to ServiceNow to modernise its IT management systems, with its Digital Technology Services (DTS) team replacing a number of legacy systems that DOJ found itself possessing following a handful of agency mergers. The solution provided by the enterprise cloud company is expected to support 12 agencies with one integrated platform, consolidating IT infrastructure, applications, and information management across the department. The IT service management (ITSM) from ServiceNow will allow DOJ to deliver a single source of information to users managing customer requests and enquiries across Courts and Tribunals; Correctional Services NSW; Office of Emergency Management; Office for Police; Justice Strategy and Policy; Justice Services; Juvenile Justice; Births, Deaths, and Marriages; Crown Solicitors; and Veteran Affairs. Speaking with media at the ServiceNow Now Forum in Sydney on Wednesday, DOJ director of Operations and Services Andrew Dimech said the department has transformed the business processes that cover the 14 agencies DOJ supports and 14,000-something end users into a "one-stop shop" for service delivery. The new business support centre within the DTS now runs HR and finance service management, combining them into one interface that handles all requests and incidents.
The Queensland government has announced a AU 1 million investment in remotely piloted aircraft (RPA) technology, expected to benefit the LNG, agriculture, mining, energy, telecommunications, search and rescue, and environmental management industries. In addition to the cash injection, the state government has partnered with aerospace giant The Boeing Company, in conjunction with Boeing subsidiary Insitu Pacific, Shell's QGC project, and Telstra to further the drone research. Local small to medium-sized businesses specialising in related technology such as aerial photography, surveying, product development, and training for drone operators will also be consulted as part of the venture. "The project aims to capitalise on the capabilities inherent in drones to carry out remote-monitoring and inspection of key infrastructure and data analysis to allow for better decision-making," Queensland Premier Annastacia Palaszczuk said in a statement. In addition to creating 500 new jobs, Palaszczuk said she expects the technologies to be developed will include an improved airspace situational awareness prototype system that will enable the safe operation of RPAs over a broad area, as well as tools for enhanced data analytics.
There's currently a prison "crisis" in New South Wales, which according to NSW Department of Justice CIO Aaron Liu, is the result of the inmate population exploding and prisons being stretched to the limit. The solution, Liu said, was to put digital technologies at the forefront, while also addressing rehabilitation and working on preventing reoffending. In 12 months, the state government built its first Rapid Build prison in Wellington, 362 kilometres west of Sydney. The second, the Hunter Correctional Centre in Cessnock, officially opened last year after another 12-month build. "These are maximum security facilities and these facilities are a dormitory style, so rather than locking an inmate in an individual cell, they're in an open dorm," Liu told the Australian Information Industry Association NSW Government Briefing in Sydney on Friday.
Somewhere in Western Australia, a government IT employee is probably laughing or crying or pulling their hair out (or maybe all of the above.) A security audit of the Western Australian government released by the state's auditor general this week found that 26 percent of its officials had weak, common passwords -- including more than 5,000 including the word "password" out of 234,000 in 17 government agencies. The legions of lazy passwords were exactly what you -- or a thrilled hacker -- would expect: 1,464 people went for "Password123" and 813 used "password1." Nearly 200 individuals used "password" -- maybe they never changed it to begin with? Almost 13,000 used variations of the date and season, and almost 7,000 included versions of "123."