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How Voice Will Capture Connected Commerce PYMNTS.com

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A massive sea change has happened in the world of retail – albeit so subtly and swiftly that most consumers probably never even felt it happen. Shopping went from being a discreet, defined, daily (or weekly or monthly) activity to something that has become like the background noise of modern interaction. As recently as the turn of the century, "going shopping" meant exactly that for over 90 percent of consumers: getting in a car and physically going someplace to make purchases. Flash forward to the closing months of the second decade of the 21st century, and shopping is not so much a thing that consumers go do, so much as something that is happening in the background of everything else customers are already doing. According to the 2019 edition of the PYMNTS How We Will Pay Study, the average consumer does about 12 activities over the course of a day, and makes a purchase during about four of them.


7 Key Predictions for the Future Of Voice Assistants and AI

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We live in an exciting time, especially in innovation, progress, technology, and commerce. Some of the latest tech inventions, such as artificial intelligence and machine learning, are making a tremendous impact on every industry. Voice assistants powered by AI have already transformed the eCommerce trend. The eCommerce giants such as Amazon continue to fuel this trend as they compete for the market share. Voice interfacing is advancing at an exceptional rate in healthcare and banking industries to keep pace with consumers' demands.


7 Key Predictions for the Future Of Voice Assistants and AI

#artificialintelligence

We live in an exciting time, especially in innovation, progress, technology, and commerce. Some of the latest tech inventions, such as artificial intelligence and machine learning, are making a tremendous impact on every industry. Voice assistants powered by AI have already transformed the eCommerce trend. The eCommerce giants such as Amazon continue to fuel this trend as they compete for the market share. Voice interfacing is advancing at an exceptional rate in healthcare and banking industries to keep pace with consumers' demands.


Think Tank: This Holiday, Retailers Say Hello to Voice Commerce

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With Amazon's Echo Dot ranking as the "best-selling product from any manufacturer in any category across Amazon globally" during Prime Day 2017 and Google Home pairing up with Wal-Mart and The Home Depot, the era of AI-assisted selling officially had its breakthrough during the first half of 2017. Additionally, according to a recent Gartner study, sales of voice-activated speakers with artificial intelligence capabilities will reach $3.52 billion by 2021, signaling that adoption of voice-enabled speakers will only continue over the next few years. Though e-commerce continues to gain ground on in-store purchasing, we are collectively a group of consumers who often use our voice throughout our purchasing journeys. Whether it is asking for a different size or color, checking if our product is in stock or simply expressing how we want to pay, we are used to these interactions. While voice feels natural in a store environment, e-commerce has been a domain of scrolling, typing, tapping and swiping, and it is only recently that technology giants like Google and Amazon have capitalized on our natural instinct to use voice, to make searching and shopping even more instant and frictionless.


Half of Connected Teens Globally Say Theyre Using Voice-Enabled Digital Assistants

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One of the newer technologies getting buzz these days is the voice-enabled digital assistant – and new data from Accenture [pdf] suggests that it's not all hype. In fact, the use of embedded voice-enabled digital assistants in smartphones and PC/laptops has reached the mainstream among 14-17-year-olds, per Accenture's survey of almost 26,000 consumers across 26 countries. The results indicate that 31% of 14-17-year-olds regularly use voice-enabled digital assistants, with another 20% just getting started using them. Adoption – not surprisingly – declines with age, but still remains above one-third (38%) of Millennials (18-34) and higher than one-quarter (27%) of Gen Xers (35-54). Although only 15% of Boomers (55) are currently using voice-enabled digital assistants, another 35% are interested in doing so.