Collaborating Authors

Enterprise AIOps quietly gets real


Buzz in the IT industry around AIOps has died down considerably over the last three years. Amid the waning fanfare, however, real-world use of IT automation based on machine learning algorithms has emerged among enterprises. AIOps -- or AI for IT Operations -- refers to the use of machine learning algorithms to automate routine IT tasks. That can include sifting through IT monitoring alerts, responding to incidents or handling the so-called "undifferentiated heavy lifting" required to do routine maintenance on infrastructure systems. The term emerged in the mainstream in 2018, and by 2019, AIOps had become a common industry buzzword, prompted several mergers and acquisitions among IT vendors and along with them, plenty of speculation about a highly automated, AI-driven future for computing.

Atlassian to acquire AgileCraft for enterprise agile planning


Atlassian on Monday announced plans to plans to acquire AgileCraft, a Texas-based firm that helps large enterprises scale the benefits of agile teamwork across the company. The acquisition is valued at approximately $166 million, comprising approximately $154 million in cash with the remainder in Atlassian restricted shares. The deal is expected to close in April. AgileCraft's software was effectively created to add value to Jira, Atlassian's flagship product, and the overwhelming majority of AgileCraft customers today use it with Jira. Companies that already use both AgileCraft and Atlassian include Anthem, AT&T, Dimension Data, Fidelity and Nielsen.

Atlassian broadens Jira's reach beyond tech teams with Jira Work Management


In this special feature, ZDNet helps enterprises and SMBs alike navigate the technical and management challenges of a remote workforce. Atlassian is broadening Jira's reach beyond technology teams to counterparts in functions like marketing, human resources and finance with the launch of Jira Work Management. With the move Atlassian, the company is taking its collaboration platform for developers and enabling them to connect with other stakeholders. Atlassian outlined Jira Work Management at its virtual Team '21 conference. It has been a busy few weeks for Atlassian as it preannounced strong earnings, acquired ThinkTilt and Chartio and launched Atlassian Cloud Enterprise.

Atlassian rolls out series of platform updates, announces Good Software acquisition


Collaboration and productivity software firm Atlassian on Wednesday announced a bevy of new features across its product portfolio. The updates include new incident management capabilities and integrations across the Atlassian platform, a revamped user experience and 15 new features for Confluence, and performance and infrastructure enhancements to the company's self-managed enterprise offering. The company also announced today that it's acquired Good Software, makers of an analytics tool for Confluence users and admins. First up, Atlassian added new features stemming from its September acquisition of Opsgenie that aim to improve the way organizations operate always-on services for their customers. This includes a new incident timeline to track response activities and key events, and an Actions feature that automatically triggers predictable, repetitive tasks on third-party platforms such as AWS directly from the Opsgenie console or mobile app.

Atlassian rolls out several cloud-focused product updates


Atlassian on Wednesday is rolling out a number of product enhancements to improve collaboration and visibility across different corporate teams, with many of the updates geared towards customers operating on the cloud. The cloud is disrupting traditional operating models for IT departments and entire organizations. Already, more than 70 percent of Atlassian's existing customers are using cloud products, while more than 75 percent of new Atlassian customers start with a cloud deployment. To solve some of the pain points that exist for Atlassian Cloud customers, the company is rolling out Identity Manager, a product with four features: SAML single sign-on for identity management, enforced two-step verification, advanced password policies, and priority cloud support. The cloud support feature promises a one-hour response time for customers facing critical issues on the weekend.