Regrettably, many leads are left unexplored due to the reality that Salespeople only have so many hours to spend on each lead before moving their attention elsewhere. Knowing this, some organizations hire Business Development Reps (BDRs) to help manage the influx of leads by evaluating, qualifying and nurturing leads before handing them off to a Salesperson to close. Still, the process isn't perfect since BDRs (much like Salespeople) will naturally cherry-pick leads based on their own assumptions. Not to mention, many businesses do not have BDR teams to leverage.
August 26, 2019 -- Conversica, Inc., the leader in Intelligent Virtual Assistants for business, announced today that is has been named to the Constellation ShortList for Sales Productivity Solutions in Q3 2019. This is the second consecutive time Conversica has appeared on the Constellation ShortList in this category. This award recognizes software and applications that allow sales professionals to maximize their performance and productivity. Constellation Research, a respected technology research and advisory firm based in Silicon Valley, determines its list by inquiries and interviews with the nominees' clients and partners; while also factoring in market share and internal research. "We are honored to be named to Constellation's ShortList for Sales Productivity Solutions for the second time in a row," said Alex Terry, CEO of Conversica.
After a potential customer has first contact with a business, sales gets in gear, often responding with an introductory email. Conversica has developed an artificial intelligence system designed to automate these early contact emails, and pass it off to a human salesperson when the time is right. Today, it announced a $30 million investment. The round was led by Providence Strategic Growth. Toba Capital, Wellington Financial LP, Recruit Strategic Partners and Series A investor Kennet Partners also participated.
Fears of AI in Healthcare: The survey indicates that the top two fears patients and caregivers have when it comes to artificial intelligence are lack of human oversight and the potential for machine errors leading to mismanagement of their health. No Substitute for Your Doctor: When it comes to the possibilities of doctors being replaced by algorithms or robots, fears are clearly evident with fewer than 20 percent of patients surveyed perceiving any benefit to their future healthcare in receiving diagnosis or treatment recommendations from a virtual assistant. Strong Comfort in Using AI to Scale and Support Nurses: Switch the focus to the critical role played by nurses in supporting patients, and a different picture emerges. The number one benefit is seen as 24x7 on-demand access to answers and support, followed by monitoring for their general health and wellness, or for questions around a specific medication they've been prescribed. A'realistic voice' with a professional, warm and empathetic tone is seen as appealing by 72 percent - more important than a human name, face or gender. Appropriate Providers of AI: When asked to rank potential providers of AI-powered virtual nurse assistants in terms of trust, tech companies are toward the bottom of the list, alongside insurers. Healthcare providers such as doctors, pharmacists or hospitals rank highest.