SearchBuddies: Bringing Search Engines into the Conversation

AAAI Conferences

Although people receive trusted, personalized recommendations and auxiliary social benefits when they ask questions of their friends, using a search engine is often a more effective way to find an answer. Attempts to integrate social and algorithmic search have thus far focused on bringing social content into algorithmic search results. However, more of the benefits of social search can be preserved by reversing this approach and bringing algorithmic content into natural question-based conversations. To do this successfully, it is necessary to adapt search engine interaction to a social context. In this paper, we present SearchBuddies, a system that responds to Facebook status message questions with algorithmic search results. Via a three-month deployment of the system to 122 social network users, we explore how people responded to search content in a highly social environment. Our experience deploying SearchBuddies shows that a socially embedded search engine can successfully provide users with unique and highly relevant information in a social context and can be integrated into conversations around an information need. The deployment also illuminates specific challenges of embedding a search engine in a social environment and provides guidance toward solutions.


AliMe KBQA: Question Answering over Structured Knowledge for E-commerce Customer Service

arXiv.org Artificial Intelligence

With the rise of knowledge graph (KG), question answering over knowledge base (KBQA) has attracted increasing attention in recent years. Despite much research has been conducted on this topic, it is still challenging to apply KBQA technology in industry because business knowledge and real-world questions can be rather complicated. In this paper, we present AliMe-KBQA, a bold attempt to apply KBQA in the E-commerce customer service field. To handle real knowledge and questions, we extend the classic "subject-predicate-object (SPO)" structure with property hierarchy, key-value structure and compound value type (CVT), and enhance traditional KBQA with constraints recognition and reasoning ability. We launch AliMe-KBQA in the Marketing Promotion scenario for merchants during the "Double 11" period in 2018 and other such promotional events afterwards. Online results suggest that AliMe-KBQA is not only able to gain better resolution and improve customer satisfaction, but also becomes the preferred knowledge management method by business knowledge staffs since it offers a more convenient and efficient management experience.


Google Home and Amazon Echo usher in future of voice-controlled AI computers that nobody ever sees

The Independent - Tech

Nasa has announced that it has found evidence of flowing water on Mars. Scientists have long speculated that Recurring Slope Lineae -- or dark patches -- on Mars were made up of briny water but the new findings prove that those patches are caused by liquid water, which it has established by finding hydrated salts. Several hundred camped outside the London store in Covent Garden. The 6s will have new features like a vastly improved camera and a pressure-sensitive "3D Touch" display


Conversational AI and the Rise of Chatbots Disrupt Search

#artificialintelligence

Indeed, voice search is disrupting the world of text-based searches, but it is only part of the larger shift on how businesses need to think about communications with current clients and new consumers who have the potential of becoming a client. Conversational AI represents an easy way to get immediate answers and is shifting consumer behavior; voice search is a key player in the bigger picture of getting solutions fast but is only one part of it. The AI-based technology of natural language processing that enables voice search is pretty astounding, but in truth, Google doesn't understand natural language processing yet. The race is on with many participants who are trying to. Answer engine optimization (AEO) is a means in which SEO's are engaging with search engines to get their answer matched to a searcher's query. Search engine marketers can take advantage of AEO and conversational AI can help your business transition into the realm that fits trends in how users gain information. Conversational commerce is e-commerce conducted through various means of conversation. They may take the form of a live chat on e-commerce sites, a live conversation on messaging apps, through chatbots directly on websites, or via voice assistants.


Apple reportedly building Siri speaker and opening digital assistant to app developers

The Independent - Tech

Nasa has announced that it has found evidence of flowing water on Mars. Scientists have long speculated that Recurring Slope Lineae -- or dark patches -- on Mars were made up of briny water but the new findings prove that those patches are caused by liquid water, which it has established by finding hydrated salts. Several hundred camped outside the London store in Covent Garden. The 6s will have new features like a vastly improved camera and a pressure-sensitive "3D Touch" display