The artificial intelligence of the chatbots is revolutionizing the customer experience. They can provide useful information to customers when they need it. Hence, a number of companies that use AI Chatbots have grown exponentially. It provides them with proactive assistance to their customers. Many brands have supercharged their customer service experience with chatbots.
Have you ever placed an order through the Starbucks app? If you have, you might have noticed that an AI-powered chatbot takes your order. You can speak to it or type in your message. These AI chatbot platform will help you when your order is expected to be ready and the total cost. Similarly, the Pizza Hut chatbot on Facebook messenger can help you order your pizza. It can tell you all about their ongoing deals too. Smart businesses are integrating conversational chatbots into their inbound marketing strategies.
A Chatbot is information service interface done by a computer program, sometimes with the help of artificial intelligence (AI). Chatbot applications range from functional to fun, and have been growing quickly both in sophistication and popularity. The Chatbot is becoming a major application across multiple industries and use cases, and many global brands are heavily invested in Chatbot technology. Although Chatbots are now widely used, their core technologies are still in the early stage of application and some Chatbots fail to meet Users' expectations. The Chatbot is not a universal solution for every user interaction interface.
A study conducted in 2018, entitled "The chatbots observatory", interviewed several hundred human resources managers about their perception of chatbots. The results of this study, conducted by a natural language processing editor, Do You Dream Up, have just been published. They are compared with the results of another study from the same observatory that interviewed commercials. While chatbots are in vogue, and most salespeople (72%) know what a chatbot is and are aware of the capabilities of this tool, human resources professionals still struggle to keep up with new technologies, with only 22% of them able to define what a chatbot is. However, those who have already heard about it, even vaguely, believe that chatbots will become widespread in human resources.
John Sumser visited a company's website recently and was greeted by a chatbot asking if it could help him. Sumser, an analyst and editor-in-chief of HR Examiner, answered by asking for the company's address. The chatbot didn't have that information, transferred him to customer service, and he ended up leaving a voicemail that went unanswered for 10 days. For organizations looking to use recruitment chatbots, Sumser's story offers important lessons about the limitations of this emerging technology, in particular the discord that results when expectations and results don't match up. "When you install a chatbot, you deliver the expectation that you're going to have the responses to these questions in machine time, not human time," Sumser said.