So far, all of these virtual assistants are great at a handful of tasks. They can help you with scheduling meetings, browsing the web for answers to your questions, and calling up a friend, for example. However, their range of tasks is minimal in comparison to a trained human. In the future, the goal will be to advance the technology so that one virtual assistant will not only be able to handle a wide array of tasks, but it will be able to do it in a way that is surprisingly human.
VUMC providers who participate in upcoming studies exploring the efficiency of voice recognition software and virtual assistants will use Nuance technology to find information about patient's vital signs, medication lists, problem lists, and general health status. Kumah-Crystal and her team will then compare individual provider's experience using virtual assistants with each provider's experience retrieving information manually. The VUMC team will do a timed task analysis to determine whether providers are able to access and review health data more quickly using either method.
Building on its long history of powering virtual assistants for many of the leading consumer and automotive brands in the world, including American Airlines, Amtrak, Audi, Barclay's, BMW, Citi, Delta, Domino's, FedEx, Ford, and GM, Nuance Communications, Inc. today unveiled its artificial intelligence (AI)-powered virtual assistant solution designed specifically for healthcare providers. Leveraging its extensive experience in healthcare, Nuance's new Dragon Medical Virtual Assistant will further streamline a wide variety of clinical workflows for the 500,000 clinicians that already rely on Dragon Medical every day for their clinical documentation. Based upon the award-winning Nuance Virtual Assistant platform, the Dragon Medical Virtual Assistant will deliver sophisticated conversational dialogues and pre-built capabilities that automate high-value clinical workflows. This solution directly addresses the belief by 80% of 10,000 U.S. clinicians surveyed by Nuance that virtual assistants would drastically change healthcare by the end of 2018. "Technology needs to be unobtrusive and support the process of providing high quality patient care--not get in the way," said David Y. Ting, MD, CMIO, Massachusetts General Physicians Organization.
India's HDFC Bank has partnered with Senseforth to launch an electronic virtual assistant – Eva – to answer customer queries. Powered by an artificial intelligence (AI) based engine, the chatbot is said to be able to "assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds". The bank trusts Eva to serve customers better by removing the need to search, browse or call for information about products and services. It expects Eva to become smarter as it learns through its customer interactions and hopes that the programme would grow to handle real banking transactions in the future. Nitin Chugh, country head of digital banking at HDFC Bank, says the bank is "the first to embrace AI bots to address day-to-day queries from customers".
With work comes unavoidable tedium, burning an inordinate amount of time. For some, the time lost is enough to justify hiring an assistant–an expensive solution that can be difficult to scale. But some tasks once coordinated by costly humans are becoming automated. With advances in AI, a new, tech-based breed of assistants, often referred to as virtual assistants, are entering the market of support. If startups have it their way, my people won't get in touch with your people; instead, your bots will get in touch with my bots.