A woman glumly considers her chances of expanding knowledge and skills for a rapidly changing world at the facilities of TCDC Resource Center, one spot to get help. The Fourth Industrial Revolution is at our doorstep, with artificial intelligence (AI), robotics and automation threatening unskilled workers and new graduates who are at risk of being left unemployed by job-killing androids. As these technological breakthroughs take place, automation and AI are compelling blue-collar workers to improve their skills and do more sophisticated work. Those who fail to adapt will be left behind. Plans to cut jobs have already begun in the banking and telecom sectors, signalling a trend that retail may soon follow as customers enjoy self-service through digital channels.
As whispers of another UK election grow louder, Tom Watson, Deputy Leader of the Labour Party and Shadow Secretary for Digital, Culture, Media, and Sport, could soon play a pivotal role in the future of AI in Britain. In this world exclusive interview for AI Business, Watson outlines his views on how a Labour government could use AI and automation to address inequality and the future of public services, as well as deliver improved working and living conditions for all. LONDON--Tom Watson has been given many labels during the course of his 20-year career as a Labour politician. Since calling for Tony Blair's resignation back in 2007, he gained a reputation among some as Labour's'arch-fixer'. Today, as deputy leader of the Labour Party, he's often seen by some on the left (ironically) as a'Blairite' opponent of the party's leader, Jeremy Corbyn.
It's no secret most businesses are playing catch up with their customers. Most organisations have a Customer Experience strategy in place, but our research reveals just 14 percent feel they are ahead of the market's expectations. The banking sector in particular is struggling in this regard. Competition from disruptive brands like Atom Bank, Monzo, and N26 has drawn people away from traditional institutions and towards more user-friendly platforms that cater to the way they prefer to do their banking. Customer retention has not traditionally been a major concern for established financial institutions, but this is quickly changing and they are now rushing to play catch up.