Telstra's Friday outage of ADSL and National Broadband Network (NBN) connections were due to a "complex" network management device fault, while Sunday's mobile data incident was caused by faulty hardware. "Following disruption to some NBN voice and data services and ADSL services today, all services were restored just before 7pm EST this evening," a Telstra spokesperson said in a statement on Friday night. "The issue we identified is extremely complex, but in simple terms, there was a fault with the device that manages the interaction between our network and all of the different types of customer modems." The spokesperson added that Telstra will be providing more data as compensation. "We understand this has been frustrating for affected customers, and we will be providing them with some additional data.
Optus has confirmed that its mobile network is experiencing an outage across Australia. "Some Optus customers this morning may have been experiencing intermittent disruptions to their mobile services," an Optus spokesperson said on Friday. "We apologise to our customers for any inconvenience experienced and appreciate their patience while services were being restored." Friday's service disruption follows Optus similarly experiencing a loss of voice services on its mobile network last month, which it said had been caused by a "technical hardware failure". "Mobile data services were fully operational and were not affected," an Optus spokesperson said in August.
The effects from Telstra's outage of National Broadband Network (NBN) and ADSL services on Friday continue to be experienced, with some customers complaining over social media that they still cannot connect. Telstra has said it is directly contacting customers still experiencing the impacts of the outage, with some users being advised to reset their modem. "While the network issue has been resolved relating to Friday's NBN issue, we are still working with a small number of customers who are having modem issues, and we apologise for the frustration and inconvenience this is causing," a Telstra spokesperson said. "If you have a Telstra TG587, TG797, or TG799 modem that has not reconnected to the network after a restart, please visit our CrowdSupport page for instructions on resetting your modem. "If you have followed these instructions and are still having connection problems, please contact us on 133 933 (ADSL) or 1800 834 273 (NBN) so we can troubleshoot your issue further."
Telstra's chief operations officer Kate McKenzie has announced her retirement after 12 years with the organisation. McKenzie, who has held the COO position since 2013, has been responsible for Telstra's field services, IT, and network architecture and operations. She was also previously managing director for Telstra innovation, products and marketing group, in units including mobiles, fixed voice and broadband, network applications and services, data and IP, national broadband network, and chief technology office. Additionally, McKenzie was the deputy group managing director for public policy and communications and group managing director of strategic marketing and group managing director of Telstra Wholesale. "Kate has been a positive force for Telstra, supporting four chief executive officers and working to build our technology and innovation capability.
The National Australia Bank (NAB) and Melbourne's public transport system myki were two of the many businesses affected by Telstra's outage on Thursday, with online services brought down for more than six hours on the last day of FY16. "NAB has experienced difficulties with internet banking, telephone banking, and the contact centre as a result of the Telstra outage," a NAB spokesperson said on Thursday night. "NAB is working with Telstra to restore services as soon as possible. We apologise for any inconvenience caused to customers." According to The Sydney Morning Herald, department store Myer, along with Medibank, the Royal Melbourne Hospital, Mitcham Private Hospital, Labor's Melbourne campaign headquarters, Monash University, Jetstar, Officeworks, The Good Guys, Simply Energy, and ME Bank, also had online services brought down as a result of the outage.