Decades of research in artificial intelligence (AI) have produced formidable technologies that are providing immense benefit to industry, government, and society. AI systems can now translate across multiple languages, identify objects in images and video, streamline manufacturing processes, and control cars. The deployment of AI systems has not only created a trillion-dollar industry that is projected to quadruple in three years, but has also exposed the need to make AI systems fair, explainable, trustworthy, and secure. Future AI systems will rightfully be expected to reason effectively about the world in which they (and people) operate, handling complex tasks and responsibilities effectively and ethically, engaging in meaningful communication, and improving their awareness through experience. Achieving the full potential of AI technologies poses research challenges that require a radical transformation of the AI research enterprise, facilitated by significant and sustained investment. These are the major recommendations of a recent community effort coordinated by the Computing Community Consortium and the Association for the Advancement of Artificial Intelligence to formulate a Roadmap for AI research and development over the next two decades.
To build Sounding Board, we develop a system architecture that is capable of accommodating dialog strategies that we designed for socialbot conversations. The architecture consists of a multi-dimensional language understanding module for analyzing user utterances, a hierarchical dialog management framework for dialog context tracking and complex dialog control, and a language generation process that realizes the response plan and makes adjustments for speech synthesis. Additionally, we construct a new knowledge base to power the socialbot by collecting social chat content from a variety of sources. An important contribution of the system is the synergy between the knowledge base and the dialog management, i.e., the use of a graph structure to organize the knowledge base that makes dialog control very efficient in bringing related content to the discussion. Using the data collected from Sounding Board during the competition, we carry out in-depth analyses of socialbot conversations and user ratings which provide valuable insights in evaluation methods for socialbots. We additionally investigate a new approach for system evaluation and diagnosis that allows scoring individual dialog segments in the conversation. Finally, observing that socialbots suffer from the issue of shallow conversations about topics associated with unstructured data, we study the problem of enabling extended socialbot conversations grounded on a document. To bring together machine reading and dialog control techniques, a graph-based document representation is proposed, together with methods for automatically constructing the graph. Using the graph-based representation, dialog control can be carried out by retrieving nodes or moving along edges in the graph. To illustrate the usage, a mixed-initiative dialog strategy is designed for socialbot conversations on news articles.
Equipping machines with comprehensive knowledge of the world's entities and their relationships has been a long-standing goal of AI. Over the last decade, large-scale knowledge bases, also known as knowledge graphs, have been automatically constructed from web contents and text sources, and have become a key asset for search engines. This machine knowledge can be harnessed to semantically interpret textual phrases in news, social media and web tables, and contributes to question answering, natural language processing and data analytics. This article surveys fundamental concepts and practical methods for creating and curating large knowledge bases. It covers models and methods for discovering and canonicalizing entities and their semantic types and organizing them into clean taxonomies. On top of this, the article discusses the automatic extraction of entity-centric properties. To support the long-term life-cycle and the quality assurance of machine knowledge, the article presents methods for constructing open schemas and for knowledge curation. Case studies on academic projects and industrial knowledge graphs complement the survey of concepts and methods.
This has led to the development of a plethora of domain-dependent and context-specific methods for dealing with the interpretation of machine learning (ML) models and the formation of explanations for humans. Unfortunately, this trend is far from being over, with an abundance of knowledge in the field which is scattered and needs organisation. The goal of this article is to systematically review research works in the field of XAI and to try to define some boundaries in the field. From several hundreds of research articles focused on the concept of explainability, about 350 have been considered for review by using the following search methodology. In a first phase, Google Scholar was queried to find papers related to "explainable artificial intelligence", "explainable machine learning" and "interpretable machine learning". Subsequently, the bibliographic section of these articles was thoroughly examined to retrieve further relevant scientific studies. The first noticeable thing, as shown in figure 2 (a), is the distribution of the publication dates of selected research articles: sporadic in the 70s and 80s, receiving preliminary attention in the 90s, showing raising interest in 2000 and becoming a recognised body of knowledge after 2010. The first research concerned the development of an explanation-based system and its integration in a computer program designed to help doctors make diagnoses . Some of the more recent papers focus on work devoted to the clustering of methods for explainability, motivating the need for organising the XAI literature [4, 5, 6].