Back in August I shared some thoughts about the current situation of the chatbot industry. I was quite surprised by the amount of interest the post generated. Many readers contacted me in private and shared lots of exciting information from their Chatbot experience. As we are nearing the end of 2017, I would like to make a recap and share my personal opinion regarding how the chatbot industry will evolve in 2018. As I argued in the past, AI technologies are still in its infancy so in 2017 we haven't found any Chatbot that can pass the Turing test yet.
A report by Markets and Markets reveals that the chatbots market is set to be worth 3,172.0 It isn't too far fetched, at this point, to claim that bots just may be one of the most popular AI technologies today. However, despite their popularity and increasing awareness around the incredible benefits that chatbots can bring to businesses, there hasn't been nearly as much discussion around what chatbots can actually do for users. So while chatbots are touted as the next big thing across a variety of industries, businesses still do not know them for much beyond their ability to answer their customer's most basic FAQs. Before we delve into incredible new benefits that chatbots can bring to your users, let's first take a step back to understand chatbots and their functionality.
Chatbot space is diverse and there is a huge list of chatbots that are being used in various areas. Recently, Enterprise chatbots are picking up popularity and are the newest AI chatbot that is receiving wide attention. Till now, you might have heard about AI chatbots for customer service that responds to users' queries and routes requests to agents. Think the same but replace the customers with employees of an organization and you basically would get an enterprise chatbot. There are a lot of advantages for enterprise chatbots, but there are many challenges too.
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