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Samsung Issues Massive Recall Of Galaxy Note 7 Phones Amid Battery Fire Fears

Huffington Post - Tech news and opinion

SEOUL (Reuters) - Samsung Electronics Co Ltd will replace all Galaxy Note 7 smartphones equipped with fire-prone batteries and halt sales of the flagship product in 10 markets, a devastating blow for what had been a revival in the firm's mobile business. Koh Dong-jin, head of the South Korean company's smartphone business, spoke at a news conference jam-packed with reporters and cameras, with affected markets including the U.S., but not China, where models feature a different battery. The announcement on Friday comes just over two weeks since the premium device's launch, and follows reports of the 988,900 won ( 885) phone igniting while charging. The executive, who declined to comment on the number of phones needing replacement, said Samsung had sold 2.5 million of the premium devices so far. The manufacturer plans to replace not only phones with faulty batteries sold to consumers, but also retailer inventories and units in transit.


Apple hopes to benefit from Samsung smartphone woes

USATODAY - Tech Top Stories

Apple says iOS 10 will let users register to be an organ, eye and tissue donor directly in the Health app.Video provided by Newsy Newslook In this Sept. 9, 2015, photo, Apple CEO Tim Cook introduces the iPhone 6S during an Apple media event in San Francisco. SAN FRANCISCO -- Samsung Note 7's losses may be Apple iPhone 7's gain. That's promising news for the Cupertino company as it gets set to announce quarterly earnings Tuesday. Apple has repeatedly been hit with year-over-year declines in smartphone sales, due to a mix of market saturation and the quality of its iPhone 6s. But analysts are expecting that the travails of Samsung's overheating phablet-sized smartphone, dropped unceremoniously after two recalls that could cost the company more than 5 billion, could inadvertently end a fallow stretch for iPhone.


Samsung Note 8, then iPhone 8, could remedy stagnant phone sales

USATODAY - Tech Top Stories

In this Monday, Oct. 10, 2016, file photo, South Korean high school students try out Samsung Electronics Galaxy Note 7 smartphones at the company's shop in Seoul, South Korea. At an event in NYC Wednesday, Samsung is expected to launch its newest Note. SAN FRANCISCO -- Samsung is ready to unpack a new Galaxy smartphone Wednesday. Apple is expected to follow suit, with its 10th-anniversary iPhone, next month. The world's two-biggest smartphone sellers, in rapid succession, are making major additions to their product lineups that could broaden appeal to millions of consumers, who have dragged their feet on upgrading.


How Samsung moved beyond its exploding phones

Washington Post - Technology News

Samsung, the South Korean electronics giant, was flying high as it prepared to launch the Note 7 smartphone in late summer 2016. Already the world's largest smartphone maker, Samsung's move to phones with larger screens countered the perception that it wasn't as creative as its archrival Apple.


Samsung brand mystique at risk after death of Note 7 smartphone

The Japan Times

SINGAPORE/SEOUL – Samsung Electronics Co. is corporate royalty in South Korea. It's also a company recognized for its marketing smarts and engineering savvy worldwide, so much so that consulting firm Interbrand ranked it as the world's seventh most valuable in its 2016 survey, ahead of Amazon and Mercedes-Benz. So how is it that the pride of South Korea has so botched the recall of 2.5 million Galaxy Note 7 smartphones after complaints of exploding batteries -- and a ton of negative publicity by the media in the U.S., Europe and China, not to mention the vast echo chamber of social media? When it recalled its phones last month, it assured consumers it had diagnosed the problem and that its replacements were safe. Not so it turns out: Customers reported the lithium batteries in new phones went up in flames too, in some instances.