Salesforce wants you to get some AI and visual search into your eCommerce game

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Salesforce has announced a series of new updates to its Commerce Cloud platform which aims to encourage organisations to'go beyond eCommerce sites and modernise every shopping experience.' The move includes adding artificial intelligence and visual search capability into APIs and developer services with the goal of giving an insightful experience across various customer touchpoints. The company quoted research from Deloitte which argued that retailers use almost 40 disparate systems on average to manage customer engagement. This naturally includes the usual suspects of call centre, mobile, email and social. Yet the need to catch a potential sale on one channel may mean it all goes pear-shaped on another.


How The Internet Of Things Will Change Credit Card Acceptance

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When you think about the Internet of Things, you probably conjure up a futuristic world where you can preheat the oven when you leave the office, be notified when you're out of eggs, and turn-on the television to your favorite show when you pull into the drive from one convenient dashboard. The reality is that we're already living in this world thanks to Wi-Fi hubs, smart televisions, and digital video-recorders. In fact, you're probably already interacting with 7 to 10 devices that are connected to the internet everyday. While the IoT is already disrupting numerous industries, it's also going to change how credit cards are accepted. "Providing the consumer with a truly frictionless experience is the holy grail for the payments industry.


In China, a robot has started delivering packages to people

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China's second-biggest e-commerce company after Alibaba, sent robots to deliver items for the first time yesterday (June 18), on the last day of a two-week-long shopping bonanza that recorded sales of around $17.6 billion, according to a spokesman with the company. It's the first time that the company has used delivery robots in the field. JD tested its first delivery robot in November, when the research and manufacturing cost of a single robot was almost the price of an Audi Q7 series car, around 600,000 yuan ($88,125) (link in Chinese), JD's driverless program engineer Zhang Chao told CCTV. Robots can reduce the delivery cost from 7 yuan ($1) per human delivery to 1.5 yuan ($0.2) per robot delivery, said Zhang.


What E-Commerce Business Owners Need to Know About Artificial Intelligence

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Artificial Intelligence is the buzzword of the year with immense anticipation and excitement attached to it, but also often a fear of the unknown. So much so, that tech behemoths Facebook, IBM, Google's parent company Alphabet, Amazon, and Microsoft recently announced a partnership to discuss AI best practices. While there are the science fiction-driven angles of AI, like robots, self-driving cars, Internet of Things, and augmented reality, there are also more practical applications that affect business owners every day, especially those working in the virtual customer service world of online retail. Gartner predicts that by 2020, 85% of interaction between customers and retailers will be through artificial intelligence customer service programs. Brands are rushing to build out their customer service approaches leveraging AI to create accurate product catalogs, fine-tuned search capabilities, and truly personalized online experiences.


What E-Commerce Business Owners Need to Know About Artificial Intelligence

#artificialintelligence

Artificial Intelligence is the buzzword of the year with immense anticipation and excitement attached to it, but also often a fear of the unknown. So much so, that tech behemoths Facebook, IBM, Google's parent company Alphabet, Amazon, and Microsoft recently announced a partnership to discuss AI best practices. While there are the science fiction-driven angles of AI, like robots, self-driving cars, Internet of Things, and augmented reality, there are also more practical applications that affect business owners every day, especially those working in the virtual customer service world of online retail. Gartner predicts that by 2020, 85% of interaction between customers and retailers will be through artificial intelligence customer service programs. Brands are rushing to build out their customer service approaches leveraging AI to create accurate product catalogs, fine-tuned search capabilities, and truly personalized online experiences.