In China, a robot has started delivering packages to people

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China's second-biggest e-commerce company after Alibaba, sent robots to deliver items for the first time yesterday (June 18), on the last day of a two-week-long shopping bonanza that recorded sales of around $17.6 billion, according to a spokesman with the company. It's the first time that the company has used delivery robots in the field. JD tested its first delivery robot in November, when the research and manufacturing cost of a single robot was almost the price of an Audi Q7 series car, around 600,000 yuan ($88,125) (link in Chinese), JD's driverless program engineer Zhang Chao told CCTV. Robots can reduce the delivery cost from 7 yuan ($1) per human delivery to 1.5 yuan ($0.2) per robot delivery, said Zhang.


Salesforce wants you to get some AI and visual search into your eCommerce game

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Salesforce has announced a series of new updates to its Commerce Cloud platform which aims to encourage organisations to'go beyond eCommerce sites and modernise every shopping experience.' The move includes adding artificial intelligence and visual search capability into APIs and developer services with the goal of giving an insightful experience across various customer touchpoints. The company quoted research from Deloitte which argued that retailers use almost 40 disparate systems on average to manage customer engagement. This naturally includes the usual suspects of call centre, mobile, email and social. Yet the need to catch a potential sale on one channel may mean it all goes pear-shaped on another.


What E-Commerce Business Owners Need to Know About Artificial Intelligence

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Artificial Intelligence is the buzzword of the year with immense anticipation and excitement attached to it, but also often a fear of the unknown. So much so, that tech behemoths Facebook, IBM, Google's parent company Alphabet, Amazon, and Microsoft recently announced a partnership to discuss AI best practices. While there are the science fiction-driven angles of AI, like robots, self-driving cars, Internet of Things, and augmented reality, there are also more practical applications that affect business owners every day, especially those working in the virtual customer service world of online retail. Gartner predicts that by 2020, 85% of interaction between customers and retailers will be through artificial intelligence customer service programs. Brands are rushing to build out their customer service approaches leveraging AI to create accurate product catalogs, fine-tuned search capabilities, and truly personalized online experiences.


What E-Commerce Business Owners Need to Know About Artificial Intelligence

#artificialintelligence

Artificial Intelligence is the buzzword of the year with immense anticipation and excitement attached to it, but also often a fear of the unknown. So much so, that tech behemoths Facebook, IBM, Google's parent company Alphabet, Amazon, and Microsoft recently announced a partnership to discuss AI best practices. While there are the science fiction-driven angles of AI, like robots, self-driving cars, Internet of Things, and augmented reality, there are also more practical applications that affect business owners every day, especially those working in the virtual customer service world of online retail. Gartner predicts that by 2020, 85% of interaction between customers and retailers will be through artificial intelligence customer service programs. Brands are rushing to build out their customer service approaches leveraging AI to create accurate product catalogs, fine-tuned search capabilities, and truly personalized online experiences.


Machine Learning Innovation in the Information, Communications and Technology Industries

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Have you ever visited a favorite e-commerce website, and noticed the website was recommending some products you had looked at before? Have you taken a picture of your friend with your smartphone, and the phone asked you to confirm whether or not it was, in fact that friend by name, based on pictures you had tagged before? Have you heard about Google's self-driving car, Skype's emerging translation capabilities or IBM Watson, which is helping doctors to diagnose and treat patients more effectively? There are many names for the magic behind this wizardry, including artificial intelligence, machine learning or cognitive technology. Regardless of what you call it, robots, software and computing devices are evolving to become more autonomous than ever before.