Ever since chatbots appeared in 2017, they've been revolutionising different industries and taking them over by storm. Since hospitality industry relies on excellent customer service, efficient operations, personalized services, and many different factors, it's only normal that chatbots have found their way into this industry. These tech solutions are not only focused on improving these aspects of business, but they can also help with many other technicalities and issues that hotels face. So not only do they make organizations better from within, they also directly affect how customers perceive them and give benefits on the outside as well. Furthermore, innovative solutions such as artificial intelligence are already implemented into some of the best customer service chatbots.
As Artificial Intelligence grows smarter every day, various new technologies are being introduced into different industries. In the hospitality sector, for instance, there is a growing preference for chatbots. Chatbots are computer programs created to deal with customers, thereby decreasing the reliance on the hotel staff. Chatbots can make booking a hotel room a hassle-free process. However, your experience with a chatbot will depend on the degree of its AI sophistication.
ORLANDO, FLORIDA--Hotel operators are embracing technology innovation with a greater sense of urgency as online travel agents (OTAs), personal digital assistants, room-sharing services, and shifting consumer expectations disrupt the $500 billion global industry. That was one of the big takeaways from a panel session of hotel industry innovators at Oracle Industry Connect, where Oracle released the results of its Hotel 2025 survey. Conducted with 150 hotel operators and 702 consumers in February 2017, the survey found that guests are willing to engage brands that offer new technologies if they feel they're in control of their experience. It also found that hotels should be wary of implementing automation without personal service. In a new Oracle Hotel 2025 survey, about 72% of the hotel operators surveyed said they will use facial biometrics within the next five years to improve their recognition of guests at check-in and other contact points.
The hospitality industry has been one of the biggest adopters of emerging technologies. One such technology that has been adopted widely is voice assistant and chatbots. Adoption of these techniques has been on a rise and brands have been extensively using the technologies for various use cases. Right from hotel booking to flight schedules, the industry is expanding its use of chatbots. As chatbots are set to become increasingly pervasive, in this article we look at the top five features of hotel chatbots.
Our previous article on " Artificial Intelligence in Hotels " spoke about how AI can impact the operational processes and dynamics within the hospitality industry. This final article in the 3 part series will focus on using the inherent capability of AI along with predictive analytics and natural language processing to synchronize and optimize the entire information management system to deliver exceptional customer service. Intelligent hotel system is where all the data channels are linked together just like human arteries and veins, forming a superlative, productive and high-performance structure that resembles the future vision of automated hotel system. IoT-enabled connections of motion sensors, room control, and smart voice control are poised to change the way hotels function. Integration of IoT into intelligence-driven hotel operations will not only personalize hotel guest experience but also impact the business model of the hotel industry in the near future.