How enterprise chatbots are transforming business operations

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Enterprise Chatbots or Virtual Assistants are computer programs that mimic human conversations with real people by using Artificial Intelligence(AI) and Natural Language Processing(NLP). Enterprises are spending more on Chatbot Development as they increase productivity, save time, improve customer engagement and enhance the customer service experience thereby improving ROI. According to a report by Gartner, 50% of enterprises will be spending more on chatbots than on mobile apps by 2021. Chatbots are not new as they have been around for more than fifty years now. The first ever chatbot, named Eliza, was programmed at MIT in 1966.


Voice Assistants Bring AI to the Workplace - InformationWeek

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Businesses are using voice assistants to answer rote, repetitive questions faster and cheaper so HR, IT and other departments can focus on higher value tasks. In some cases, businesses are just replacing website and internal portal Frequently Asked Questions (FAQs) pages with simple, deterministically programmed chatbots. In other cases, they're replacing or supplementing what employees have traditionally done with digital counterparts that use machine learning. "Before one of our clients decided to implement a recruitment voice assistant, HR department employees had to personally process all phone calls from job seekers. They also had to create a new profile for every new candidate and fill in the information manually, which took a lot of time," said Julia Ryzh, chief marketing officer at voice experience platform provider Just AI. "It was [also] hard to tell whether the candidate had already applied for the position in question, since all the necessary pieces of information were stored in different places."


Top 4 challenges to adopting conversation bots in the enterprise

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One of the big ways artificial intelligence (AI) has gained ground in the home and the enterprise is through conversational agents, according to a Thursday report from KPMG. Using these agents--which the report defines as "chatbots and intelligent assistants that interact with people via voice or text channels, on devices such as smartphones, automotive infotainment consoles, and smart speakers"--has become second nature to consumers, who speak to them daily in their homes, cars, online shopping sessions, and more. A further sign of the spread of conversational agents is smart speaker sales, which IDC predicts will hit nearly $12 billion by the end of 2018, and reach $28 billion in 2022, the report found. Additionally, AI applications are expected to increase from $644 million in 2016 to $37 billion by 2025, which is a factor of 56, the report found. Conversational agents aren't limited to consumers--these tools have a plethora of use cases in the enterprise, according to the report.


Artificial Intelligence and the Future of Work

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Recently, we have seen artificial intelligence triumph over humans in Jeopardy and chess. And there is a growing presence of virtual assistants like Alexa, Cortana, and Siri that populate our computers, phones, and homes. It's only a matter of time before A.I.-powered assistants play a significant role in the workplace, experts say. In fact, the global intelligent virtual assistant market is forecast to be worth 5.1 billion by 2022, up from - 600 million in 2014, according to Transparency Market Research. What are the potential benefits and challenges of giving smart virtual assistants a home in the enterprise?


Artificial Intelligence and the Future of Work

#artificialintelligence

Recently, we have seen artificial intelligence triumph over humans in Jeopardy and chess. And there is a growing presence of virtual assistants like Alexa, Cortana, and Siri that populate our computers, phones, and homes. It's only a matter of time before A.I.-powered assistants play a significant role in the workplace, experts say. In fact, the global intelligent virtual assistant market is forecast to be worth 5.1 billion by 2022, up from - 600 million in 2014, according to Transparency Market Research. What are the potential benefits and challenges of giving smart virtual assistants a home in the enterprise?