Salesforce Health Cloud roadmap boasts payer tools, CX, AI


Salesforce Health Cloud's close relative, Health Cloud for Payers, has been pumped up with new tools for healthcare providers and payers to integrate patient insurance data and improve health plan member experience. Salesforce laid out a path for the near and long-term future for both Health Clouds that include AI enhancements and chatbots, links to other Salesforce Cloud systems with its new Customer 360 product and the ability to incorporate social determinants of health. Salesforce Health Cloud for Payers will see general release in October 2018 and February 2019 of new capabilities for complex care management, health plan membership, benefits and claims, insurance utilization management, quality measurement and member and provider services, the vendor said during its Dreamforce 18 conference here on Sept. 25. The CRM giant, which is this city's biggest tech employer and jams up downtown during its sprawling annual conference, first previewed Salesforce Health Cloud for Payers in early summer 2018. Josh Newman, M.D., chief medical officer and director of product management and health strategy, said in an interview here that MuleSoft, the software integration vendor Salesforce bought earlier this year, worked on building the two health systems upon the Service Cloud framework.

Hybrid Cloud Deployments Offer Improved Flexibility to Healthcare Organizations


Jim Livingston is on a mission to bring flexibility to University of Utah Health's data infrastructure. The Salt Lake City organization, which comprises four hospitals and 12 community clinics, relies on close to 400 ancillary systems, many of which are legacy software solutions not optimized to be offered as a cloud service. While keeping those tools on-premises remains the best option for now, Livingston, CTO for the University of Utah and University Health, also wants the freedom to move workloads wherever it makes sense. "When we look at new systems, we are adopting a cloud-first, but not a cloud-only, strategy," he says. "My plan is to give the business the option to do what it needs to do.

Unlocking the Power of Safety Data with Cloud Technology


"We need to efficiently process the growing volume of data on a timely basis not only to meet reporting requirements but for better data analysis and detection of new signals," suggests Ed Tucker, COO, Acerta Pharma B.V. (a member of the AstraZeneca Group). Cloud technology is bringing these data out from behind their firewalls and making them more easily accessible to innovative technologies like artificial intelligence. By providing a foundation to aggregate learnings across industry, safety organizations will realize the greatest value from their data. By minimizing time and resources needed to manage and maintain safety applications, life sciences companies can instead focus on analyzing this information and turning its treasure troves of data into valuable insights.



Minneapolis and the Twin Cities area at large have long been recognized as the world's center for Medical Device and Equipment Design and Healthcare Services. These two industries are becoming increasingly intertwined through the usage and emergence of "IoMT" or the "Internet of Medical Things." Which is increasingly being analyzed by the myriad of mathematical methods and cloud computing systems used to compare, predict and find insights within a particular type of data. As innovation accelerates, we have to find out a way to keep pace! Along with folks who are creating and innovating the technologies, including data scientists, engineers, cloud software developers, IoT engineers, network operators and more.

For Healthcare, Cloud Computing Comes In Measured Doses

Forbes - Tech

Despite intense concerns about data and HIPAA rules, the cloud is poised to become a big part of healthcare. But much of it is likely to remain on-premises or private clouds, with some reliance on the public kind. A survey from Level 3 and HIMMS Analytics finds growing adoption of cloud for a range of healthcare functions, significantly growing in just the past two years. The survey finds 47% of survey respondents were planning to use the cloud for back office functions, up from 22% just two years ago. Likewise, 47% were planning to use the cloud for business continuity and disaster recovery in 2014 -- up from 31% in 2014.