Sluggish internet speeds are driving more complaints from Australians than those about patchy mobile services. Internet-related complaints to the industry ombudsman have hit a five-year high, surging by more than a fifth between July 2015 and June 2016. During those 12 months, more than 112,000 new complaints were lodged with the telecoms watchdog about landline, mobile and internet services. Complaints about mobile services fell by more than a quarter to their lowest level in nine years, but it was a different story for internet services with complaints up 22%. "Consumers told us that slow data speed was the biggest problem with internet services," the telecommunications industry ombudswoman, Judi Jones, said on Thursday.
Comcast is introducing its new wireless service, Xfinity Mobile, later this year. Add one more player to the wireless market. Xfinity Mobile is trying to personalize wireless. On Thursday, Comcast shared the first details of its wireless service, called Xfinity Mobile. It will launch during the middle of this year, and will take advantage of Verizon Wireless' network.
Following hot on the heels of Verizon's new prepaid FiOS plan, Comcast announced on Thursday that the company will offer a prepaid version of its own Xfinity internet. The new plan, ingeniously named the Xfinity Prepaid Internet Service, will allow customers to sign up for internet service without a credit check or annual contract. Users will be able to renew the service in intervals ranging from a week (which will cost $15) up to a full month for $45. The initial $80 starter kit includes a gateway and 30 days of service. It's available from both the Comcast website and Boost Mobile stores -- currently it's only 800 Boost Mobile stores in Pennsylvania, Michigan and Texas though they'll be in all 4,000 of the company's retail locations by the end of the year.
The latest Telecommunications Industry Ombudsman (TIO) complaints report has revealed there was a rise in mobile complaints during the third quarter of 2020-21, but it was not enough to hurt the total number of complaints that includes those made by residential consumers and small businesses. The third quarter report shows that 30,393 complaints were made between January and March 2021, 101 fewer complaints than last quarter and 4,004 less than the start of 2020-21 when there was an increase in complaints. On a year-on-year basis, there was a 6.1% drop in complaints. Communications Alliance CEO John Stanton said the drop in overall complaints was a sign of telcos improving their service level. "Everyone knows it is frustrating when it is hard to contact service providers in any industry to get an issue dealt with -- so the evident strong improvement in telcos being reachable and available to deliver good customer service is very welcome," he said.