These are just a few ways the world's top researchers and industry leaders have described the threat that artificial intelligence poses to mankind. Will AI enhance our lives or completely upend them? There's no way around it -- artificial intelligence is changing human civilization, from how we work to how we travel to how we enforce laws. As AI technology advances and seeps deeper into our daily lives, its potential to create dangerous situations is becoming more apparent. A Tesla Model 3 owner in California died while using the car's Autopilot feature.
"How do we unleash the value of our technology investments?" For technology vendors, more and more of their success is tied to their ability to help their customers unleash the business value of their technology investments (especially as technology vendors migrate to an as-an-service business model). If technology vendors hope to increase their renewal rates, improve upselling and cross-selling effectiveness, and acquire net-new customers, then technology vendors must take responsibility for helping their customers exploit their technology investments to drive quantifiable business and operational value. No chart highlights the customer frustration better than this chart from Lisa Kart in a 2015 Gartner public presentation titled "Big Data Industry Insights 2015". While I've not seen an update of these numbers since then, the message from Figure 1 is clear: stop selling technology promises, and let's start talking value!
As technology becomes the catalyst for business strategy and transformation, the lines between business and technology functions are blurring and the expectations of IT are shifting, leading many organizations to reimagine the role of technology and rethink traditional operating models and organizational structures. This CIO Insider presents a new way for unifying business and technology objectives to help enable business and technology functions to more effectively collaborate, innovate, and cocreate new sources of value. As the pace, scale, and impact of technological innovation and disruption have exponentially escalated, technology has become a primary influence on business strategy, strategic choices, and value-creation models. Harnessing and managing these five forces--one of today's most pressing business issues--can be incompatible with IT's traditional role of ensuring operational excellence and executing technology-enabled business objectives. Historically, business and technology functions were separate, which often reduced cross-functional collaboration and led to siloed execution, delayed projects, and inflexible processes. Businesses often defined strategic objectives and developed separate supporting technology strategies.
On May 14, 2019, the San Francisco government became the first major city in the United States to ban the use of facial-recognition technology (paywall) by the government and law enforcement agencies. This ban comes as a part of a broader anti-surveillance ordinance. As of May 14, the ordinance was set to go into effect in about a month. Local officials and civil advocates seem to fear the repercussions of allowing facial-recognition technology to proliferate throughout San Francisco, while supporters of the software claim that the ban could limit technological progress. In this article, I'll examine the ban that just took place in San Francisco, explore the concerns surrounding facial recognition technology, and explain why an outright ban may not be the best course of action.