That's the question stumping more than a quarter of consumers as AI-powered chatbots rise the ranks at many organizations. Research from Gartner predicts that by 2022, 85% of customer service interactions will be powered by chatbots, and that the average person will have more conversations with bots than their own spouse. A recent study conducted by PwC found that 27% of consumers surveyed said they weren't sure if their last customer service interaction was with an actual human or a chatbot.
Customer service is a thing of past. Customers need to be delighted. Customers need immediate attention, guidance and engagement for effective marketing, retention and growth. Chatbots have changed how we engage with customers, be it for marketing or service and support. BoTree has experience building chatbots for customer service, marketing, employee training, assistance for the elderly and self learning.
Want your chatbot design to deliver genuine customer engagement? Build it properly, writes Matt Grobler, pre-sales engineer at Inovo. Well, not unless they've been integrated intelligently and strategically to create a seamless customer journey. By 2022, Gartner predicts that 70% of customer interactions with businesses will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging. Chatbots are a bit like magic in that they are powerful tools in the right hands.
AI powered customer service has picked up its fastest pace. It is a new revolution, which every industry is working on, to transform conventional customer service into AI-powered digital solutions and improve every aspect of customer journey including brand awareness, product knowledge, customer acquisition, after sales support and loyalty programs. According to marketing gurus by 2020 more than 80% of customer service will be conducted without engaging humans, it will be taken over by AI-powered Chatbots. With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence – a technological breakthrough that has taken almost every business industry by storm.