It's true to say that RPA has taken us a long way towards unlocking productivity benefits tied up in manual processes. It has galvanized a mindset that things can change without a need for massive systems reengineering. Although wholesale change isn't always a realistic option for most organization, RPA acts as a catalyst to help businesses progress and add value, enabling them to build strategic plans around investments they've already made into their legacy systems. It doesn't preclude big change – it simply supports a faster release of benefits alongside greater change initiatives, so that everyone's a winner! The expansion into artificial intelligence (AI) is the next step of this more granular, faster form of transformation, with more and more business activities either wholly or partially automated by increasingly sophisticated means.
With Lee Beardmore, CTO, Capgemini Business Services - Lee shares his experience on the range of technologies that can be combined to deliver'the five senses of intelligent automation' – the bedrock architecture on which Capgemini's service delivery is deployed around the world. "Prescience is a fundamental technology underpinning Capgemini's service delivery."
Celaton's inSTREAM software streamlines the handling of unstructured unpredictable (and structured) content such as correspondence, claims, complaints and invoices that organizations receive by email, social media, fax and paper. This minimizes the need for human intervention and ensures that only accurate, relevant and structured data enters business systems. Unique to inSTREAM is its ability to learn through the natural consequence of processing information and collaborating with people. Capgemini's extensive knowledge and experience in business process services will also enable Celaton to accelerate and improve inSTREAM's capabilities. The cooperation will enable Capgemini to increase efficiency, shorten turnaround times and enhance quality in areas where incoming documents and queries need to be processed, improving overall customer satisfaction.
Robotic process automation (RPA) has taken us a long way towards unlocking productivity benefits tied up in manual processes over the past few years and galvanised a mindset that things can change without a need for massive systems reengineering. When wholesale change isn't a realistic option for organisations, RPA can act as a catalyst to help businesses progress and add value, enabling them to build strategic plans around investments they've already made into their legacy systems. The expansion into artificial intelligence (AI) is the next step of this granular, faster form of transformation, with more and more business activities either wholly or partially automated by increasingly sophisticated means. This is commonly referred to as cognitive RPA or, CRPA. So, what are some real world-use cases that combine RPA and AI into broader intelligent automation solutions?
Myth #1: "Robots will take my job" While one noticeable benefit coming from automation is effort reduction, intelligent automation has actually created more jobs in industry over the years than it has replaced. Intelligent automation and robotics shouldn't be viewed as a threat. Its sole purpose is to improve productivity and operational effectiveness, enabling people to focus on quality, analytics, and enhancing client relationships. Intelligent automation also provides a great opportunity to implement an organizational change management program that enables your employees to upskill and acquire new skills for the future. We've already seen how robots play a significant role in the workforce, and there's increasing use of mobile applications and virtual agents that allow users to work hand-in-hand with robots to simplify daily tasks.