Interacting with internet in the 21st century is like communicating with any customer service representative in the form of chat bubble and these are not real people. Generally, these are enterprise chatbot. Enterprise chatbot adoption has reached exponential and the reality is that its capabilities, possibilities are all set to show wonders. Various functions for chatbots from enterprise businesses which gained from adopting chatbots are constantly coming up. Superpowered by natural language processing (NLP), chatbots help in enabling conversations between humans and computers in everyday business interactions.
During Microsoft's Build Conference earlier this year, CEO Satya Nadella delivered the three-hour keynote address, in which he highlighted his belief that the future of technology lies in human language. In this new wave of technology, conversation is the new interface, and "bots are the new apps." While not as flashy as virtual reality nor as immediately practical as 3D printing, chatbots are nevertheless gaining major traction this year, with support coming from across the entire tech industry. The big tech enterprises are all entering the chatbot space, and many startups are too. The question is, why is so much attention being given to chatbots recently, and should your business be paying attention too?
More than 30,000 branded chatbots and 6,000 voice-activated skills hit the market during 2016. Now, chatbots and peer-to-peer messaging apps will move beyond last year's market-entry issues and into mainstream use. For mobile messaging, 2017 is poised to be the Year of the Customer. This year, every Fortune 1000 business will add a chatbot to their tech and marketing stack, and consumers will finally begin to understand the true potential of chatbots. Previously, chatbots have faced issues with functionality, usability, adoption, discoverability, and monetization; however, this year, messaging platforms will make their products so valuable they can't be ignored.