Many global enterprise companies are benefiting from deploying useful chatbots for customer service, marketing, human resources, communications, and scheduling. Customer service chatbot applications are the most popular, followed by using chatbots for marketing purposes. Many companies using chatbots for marketing are finding them effective in personalizing the experience and improving sales results. Another place to use a chatbot for enterprise businessefforts is in human resource management as a recruitment tool. Chatbot technology can be used effectively to communicate with both the public and employees.
With the steady growth of chatbots in the B2C space, platforms like Skype, Facebook, Kik, Line etc. have all started supporting chatbots. The launch of the Microsoft Bot Framework provided a streamlined process for the development of bots on several such platforms. Skype for Business is the chosen enterprise Instant Messaging (IM) and Unified Communications (UC) platform for thousands of businesses worldwide. It in fact, enjoys the largest market share in this space. However, as a messaging platform, Skype for Business does not support bots out of the box.