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British Airways plans to trial A.I.-powered robots at Heathrow Airport

#artificialintelligence

British Airways is set to trial artificial intelligence powered robots at Heathrow Terminal 5. In an announcement Thursday, the airline said the autonomous robots had been programmed to "interact with passengers" in multiple languages and would be able to answer "thousands" of questions, providing passengers with services such as real-time flight information. The robots are being provided by a technology company called BotsAndUs and the trial will start in 2020. British Airways added that the robots would also have the capacity to escort passengers to locations such as special assistance zones. "These smart robots are the latest innovation allowing us to free up our people to deal with immediate issues and offer that one-on-one service we know our customers appreciate," Ricardo Vidal, who is head of innovation at British Airways, said in a statement.


heathrow-chaos-continues-british-airways-scrambles-recover-crash

The Japan Times

LONDON – Thousands of travelers faced further chaos on Sunday as British Airways canceled more than a hundred flights from London's Heathrow Airport following an IT system failure. British Airways said it was hoping to operate a near-normal schedule of flights from Gatwick, London's other major airport, and the majority of its Heathrow services. An AFP photographer at Heathrow's Terminal 5 on Saturday said many travelers were waiting outside the departure area with their luggage in "chaotic" scenes. IAG, the parent group of British Airways and Spanish carrier Iberia, earlier this month reported a 74-percent slump in first-quarter net profit to €27 million ($30 million), due in large part to a weak pound.


BA travel problems enter 3rd day as most services resume

AP World Headlines

British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend.


BA outage creates London travel chaos; power issue blamed

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. LONDON (AP) -- British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend.


BA says most flights running; angry passengers face delays

Associated Press

British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend. In this image taken from the twitter feed of Emily Puddifer, a view of Terminal 5 departure lounge, at London's Heathrow airport after flights were canceled due to the airport suffering an IT systems failure, Saturday, May 27, 2017. British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend.