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Empathy: The Killer App for Artificial Intelligence

#artificialintelligence

Artificial intelligence that reads and responds to our emotions is the killer app of the digital economy. It will make customers and employees happier--as long as it learns to respect our boundaries. When psychologist Dr. Paul Ekman visited the Fore tribe in the highlands of Papua New Guinea in 1967, he probably didn't imagine that his work would become the foundation for some of the latest developments in artificial intelligence (AI). After studying the tribe, which was still living in the preliterate state it had been in since the Stone Age, Ekman believed he had found the blueprint for a set of universal human emotions and related expressions that crossed cultures and were present in all humans. A decade later he created the Facial Action Coding System, a comprehensive tool for objectively measuring facial movement.


Empathy: The Killer App for Artificial Intelligence

#artificialintelligence

When psychologist Dr. Paul Ekman visited the Fore tribe in the highlands of Papua New Guinea in 1967, he probably didn't imagine that his work would become the foundation for some of the latest developments in artificial intelligence (AI). After studying the tribe, which was still living in the preliterate state it had been in since the Stone Age, Ekman believed he had found the blueprint for a set of universal human emotions and related expressions that crossed cultures and were present in all humans. A decade later he created the Facial Action Coding System, a comprehensive tool for objectively measuring facial movement. Ekman's work has been used by the FBI and police departments to identify the seeds of violent behavior in nonverbal expressions of sentiment. He has also developed the online Atlas of Emotions at the behest of the Dalai Lama.


Tech Is Becoming Emotionally Intelligent, and It's Big Business

#artificialintelligence

Many people get frustrated with technology when it malfunctions or is counterintuitive. The last thing people might expect is for that same technology to pick up on their emotions and engage with them differently as a result. All of that is now changing. Computers are increasingly able to figure out what we're feeling--and it's big business. A recent report predicts that the global affective computing market will grow from $12.2 billion in 2016 to $53.98 billion by 2021.


Towards Affect-Awareness for Social Robots

AAAI Conferences

Recent research has demonstrated that emotion plays a key role in human decision making. Across a wide range of disciplines, old concepts, such as the classical ``rational actor" model, have fallen out of favor in place of more nuanced models (e.g., the frameworks of behavioral economics and emotional intelligence) that acknowledge the role of emotions in analyzing human actions. We now know that context, framing, and emotional and physiological state can all drastically influence decision making in humans. Emotions serve an essential, though often overlooked, role in our lives, thoughts, and decisions. However, it is not clear how and to what extent emotions should impact the design of artificial agents, such as social robots. In this paper I argue that enabling robots, especially those intended to interact with humans, to sense and model emotions will improve their performance across a wide variety of human-interaction applications. I outline two broad research topics (affective inference and learning from affect) towards which progress can be made to enable ``affect-aware" robots and give a few examples of applications in which robots with these capabilities may outperform their non-affective counterparts. By identifying these important problems, both necessary for fully affect-aware social robots, I hope to clarify terminology, assess the current research landscape, and provide goalposts for future research.


Emotion AI, explained MIT Sloan

#artificialintelligence

What did you think of the last commercial you watched? Would you buy the product? You might not remember or know for certain how you felt, but increasingly, machines do. New artificial intelligence technologies are learning and recognizing human emotions, and using that knowledge to improve everything from marketing campaigns to health care. These technologies are referred to as "emotion AI." Emotion AI is a subset of artificial intelligence (the broad term for machines replicating the way humans think) that measures, understands, simulates, and reacts to human emotions.