Collaborating Authors

iPhone 7 'No Service' Issue: Apple Launches Repair Program To Address Problem

International Business Times

Apple is addressing the "No Service" problem of some iPhone 7 units that owners have been complaining about through its new repair program.

No, you shouldn't be allowed to fix your own phone, 'Right-to-Repair' is a dumb idea


My co-worker, Tracey, held her iPhone like a baby bird with a bent wing. I stared at the dark screen. The device was still on, but stuck between the worlds of being living technology, and a busted iPhone. She explained that while making a phone call shortly after having third-party iPhone screen repair company iCracked replace her shattered iPhone 6 screen, the device made a popping sound, and got really hot in one corner. Then, her screen cracked, and burnt her ear.

Implementing Troubleshooting with Batch Repair

AAAI Conferences

Recent work has raised the challenge of efficient automated troubleshooting in domains where repairing a set of components in a single repair action is cheaper than repairing each of them separately. This corresponds to cases where there is a non-negligible overhead to initiating a repair action and to testing the system after a repair action. In this work we propose several algorithms for choosing which batch of components to repair, so as to minimize the overall repair costs. Experimentally, we show the benefit of these algorithms over repairing components one at a time.

California to introduce "Right to Repair" legislation


California will be the 18th state to propose a "Right to Repair" bill for electronics. It would require hardware manufacturers to make repair information, alongside equipment and service parts, available to product owners and independent repair shops. California assemblywoman Susan Talamantes Eggman detailed the legislation that aims to give more users control over their gadgets. Instead of paying a high price to a manufacturer to fix an electronic, Eggman says some people are forced to prematurely upgrade when they should have other repair options. "The Right to Repair Act will provide consumers with the freedom to have their electronic products and appliances fixed by a repair shop or service provider of their choice, a practice that was taken for granted a generation ago but is now becoming increasingly rare in a world of planned obsolescence," Eggman said in a statement.

Apple expands its third-party iPhone repair program to Europe and Canada


Apple has announced that its burgeoning independent, third-party iPhone repair program is expanding to Canada and Europe. In a statement, it said that the "industry-leading program," which enables repair businesses to use Apple-certified parts and tools, had been a big success. Consequently, traders north of the border and across the pond can now sign up in the hope of passing Apple's apparently stringent requirements. The program was started, at least in part, after the company was criticized for blocking third parties from making basic device repairs. Apple's use of specific parts -- including Touch ID sensors, display replacements and battery mountings -- made it difficult to use an alternative. It was implied that the company wasn't just edging out other businesses, but milking customers who had to pay over the odds for basic repairs.