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Despite airline scandals, carriers' stock prices keep climbing

Los Angeles Times

A passenger is bloodied as he is dragged from his seat in April after refusing to give it up to crew members on a United Airlines flight. Later that same month, a family flying home from a Hawaiian vacation is booted from a Delta Air Lines flight after a dispute over seating for an infant. In May, Violence erupted at Fort Lauderdale-Hollywood International Airport in Florida after Spirit Airlines canceled several flights because of a labor dispute with pilots. All three scenes have become content for viral videos, viewed by millions of people worldwide. But despite such ugly incidents involving the nation's airlines, their stock prices have continued to rise.


How Airlines Measure Loyalty

@machinelearnbot

An ongoing debate in the loyalty world is what type of customer is more important? One that spends big on airline tickets or one that filters millions of credit card miles through the banks? Recently at the Loyalty Event in San Diego, Mike Hecht from Delta noted that they don't mind whether their customers are loyal due to credit card spend, or due to bum-in-seat flying – either way they're being loyal and should be rewarded with status. This is a slightly different approach to JetBlue, who want their customers to be loyal both by flying and by engaging with co-brand products, according to Whitnee Hawthorne, Manager of TrueBlue Partnerships. They're both right, but the industry secret they're not letting on to is that there are many more than 2 methods which customers are being graded and tracked by.


Delta is making all its in-flight entertainment free

Mashable

Great news for your next long flight on Delta: The airline is making all of its in-flight entertainment free. That's 300 movies, 750 television shows, 2,400 songs, 18 channels of live satellite TV and even some games, available to stream directly on passengers' devices as well as on seatback screens on equipped aircraft. The free entertainment is available on Delta's two-class aircraft, which make up about 90% of its flights. Entertainment options will vary by aircraft, according to the airline. "The only thing better than operating the world's largest in-flight entertainment-equipped fleet is providing it free to all our guests," Delta's Senior Vice President and Chief Marketing Officer Tim Mapes said in a statement.


How Airlines Measure Loyalty

@machinelearnbot

An ongoing debate in the loyalty world is what type of customer is more important? One that spends big on airline tickets or one that filters millions of credit card miles through the banks? Recently at the Loyalty Event in San Diego, Mike Hecht from Delta noted that they don't mind whether their customers are loyal due to credit card spend, or due to bum-in-seat flying – either way they're being loyal and should be rewarded with status. This is a slightly different approach to JetBlue, who want their customers to be loyal both by flying and by engaging with co-brand products, according to Whitnee Hawthorne, Manager of TrueBlue Partnerships. They're both right, but the industry secret they're not letting on to is that there are many more than 2 methods which customers are being graded and tracked by.


Passenger On Delta Airlines Flight Tries To Breach Cockpit: Recent Controversies Airline Has Been Involved In

International Business Times

A Delta Air Lines flight had to make an emergency turn around soon after taking off from Seattle-Tacoma International Airport for its destination in Beijing on Thursday after a passenger attempted to breach the cockpit, two witnesses familiar with the incident told CNN. The passenger taken into custody is said to be a 23-year-old man from Florida, according to the FBI. The aircraft, Delta flight 129, a twin-aisle Boeing 767-300ER made a safe return to Seattle around 7:40 p.m. EDT on Thursday, while being air escorted by Department of Defense. Three people were injured during the incident on the flight, including one crew member and two passengers, the witnesses told CNN. The flight reportedly turned back while it was flying over the western coast of Canada.