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Put an End to Customer Frustration: Let Watson Help - Watson Customer Engagement

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Are your website and other customer channels performing flawlessly – or are your customers struggling? Not too long ago, when you wanted a new product, say a vacuum cleaner, that meant driving to a brick-and-mortar store to research. You'd test-drive the product, choose between upright or canister, bagged or unbagged. Maybe you'd ask a friend or two for a recommendation. Often, a sales rep could answer questions and help you with your purchase.


Put an End to Customer Frustration: Let Watson Help - Watson Customer Engagement

#artificialintelligence

Are your website and other customer channels performing flawlessly – or are your customers struggling? Not too long ago, when you wanted a new product, say a vacuum cleaner, that meant driving to a brick-and-mortar store to research. You'd test-drive the product, choose between upright or canister, bagged or unbagged. Maybe you'd ask a friend or two for a recommendation. Often, a sales rep could answer questions and help you with your purchase.


Watson Customer Engagement Complete End to End Demonstration

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AI for Marketing Professionals – A Force for Experience Transformation - Watson Customer Engagement

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"The Last Jedi" has millions of fans worldwide feeling the Force again this week. But for CMOs and their teams, there's another Force that's radically changed life as we know it: Data. Like the Force of Star Wars fame, data has light and dark elements. It is a raw, powerful resource that binds together every business transaction, process and system. And it can drive incredible customer experience transformation, if you have the right tools to tap into it.